Inova-GoHealth Urgent Care

The doctor’s here are awesome. The girls at the front desk are always pleasant to talk to. I love that they call you back on time and it’s rare to wait long. When you are sick, getting back home quickly is always appreciated. I also love the ease of making an appointment online and completing the forms prior to arrival is nice.

My first time visiting this facility and am surprised they have xray and other lab services on site. Though at this hour (8am) there is no xray tech on site. I like the open design of the facility and it has a very calm environment. The staff has been very professional in getting me checked in. I did show up a bit late to my visit and have to wait a about 30mins more than expected. Seems like there is 3 staff here at the moment.Staff has been attentive and listening to my symptoms.

I have (unfortunately) had to visit urgent care more than once in the last handful of weeks, and I am very fortunate this location has opened up so close to my area. Michelle and her staff are welcoming, professional, and definitely helped to put me at ease during some uncomfortable and scary health experiences I was dealing with. Each time I returned, they greeted me happily and treated me like a friend, which was a comfort.In addition to the warm atmosphere, the practitioners working here are knowledgeable, thorough, and took care to explain the treatments they were recommended (and kindly explain when they couldnt, due to the limits of an urgent care facility versus an ER or specialist).I experienced no adverse wait times during any of my visits, and I found the facility to be clean and comfortable. I would highly recommend this location to anyone who needs good, efficient care.

I cannot say enough positive things about this Urgent Care. The service I received here was outstanding. I was able to schedule an appointment on line, and when I arrived, I was promptly seen. Everyone was very personable and professional. Beautiful, clean facility. I will definitely use this location when there is a need. Thank you. This Facility and Staff are far above the Springfield Facility.

This review pertains specifically to the front desk staff. When my adult daughter checked in on 8/15 and presented insurance, she was asked, How are you still on your moms insurance when you are a thousand years old? I wanted to go in and address her, but my daughter is the peacekeeper and asked that I not. My daughter is on my insurance, and the keyword is my, As long as my job and insurance carrier allow me to cover my daughter, that is my business. The sarcasm of you are a thousand years old folks must watch their words. I am submitting this review while my daughter is in Urgent Care to be seen. Consider how my daughter felt about the inappropriate remarks. The worker needs to mind the business that pays her instead of being in my business. All the front desk staff needed was the identification and insurance card to do her job. I am a lioness who protects my cub, and as long as the insurance is verified, the age is nobody elses business or concern. No other healthcare facility has ever made such comments. They may have been inquisitive and spoke among their peers, but they have never been so insensitive and boldly made such remarks.In closing, it is the epitome of a ghetto overall service experience. All the staff were a little hood and unprofessional with their conversations around patients. In fact we left before getting Flu and Covid test results after all the staff disappeared for an absurd amount of time. The staff had no cuuth The only professional was the doctor my daughter seen. Certainly a place to never visit again. It was the quickest option to avoid going to the ED.

Read the reviews and can honestly say that the medical team at Inova Urgent Care did not disappoint! Dr. Debenham and the nurses there are efficient, knowledgeable, professional, and super friendly. I was able to get in and out in with the answers and treatment that I needed. Thank you!

On Thanksgiving Day, I was the last person visiting this location. My daughter is very sick, and I came in to check her temperature, oxygen levels, and seek extra advice. The nurse practitioner who attended to her was professional but spoke in a manner that felt unnecessarily harsh—almost like an overly strict schoolteacher. While I understand it was a holiday and she may have been tired, I believe medical staff should always strive to be patient and kind, especially with concerned parents.That said, I would still return to this location for care.

I struggle to think of a better healthcare encounter. I was dealing with a severe asthma attack, and all admin and healthcare staff were efficient, kind and attentive. The facility is spotlessly clean and modern. I was in and out with effective treatment very quickly. I am grateful for this urgent care center so close to my home. Thank you!

Everyone there was friendly. Great customer service, quick in and out, and I already brought husband in to be seen today. I really enjoyed my interaction with the lead Michelle, she took care of us like we were her own family.

Doctor and nurses were very sincere. Dr Jane and nurse Tina was very excellent in helping with my current symptoms that was ongoing for a very long time. I thank you! 🙏

Great provider!! Front desk person was a little standoffish and not welcoming but she was okay. The building is well kept and was very nice. INOVA really does a great job. I took my 7 year old for a sore throat and they treated him well

Short wait time. Very clean! Everyone was pleasant, did not rush anything, and the doctor/physician assistant was very caring, listening intently and giving in depth answers. If I could, I would make this my regular doctor office. 😀

So I am nine months pregnant and I really had to pee so I went to the urgent care thinking that I can use the restroom because Chick-fil-A is closed. It is Sunday and the urgent care is open.To my surprise, the young lady told me no it is only for patient.I was just in this belief and surprise how an urgent care / A health associate can be without such empathy.

I recently visited Inova Urgent Care and had an excellent experience. The facilities are very clean and updated. The staff is incredibly friendly, and I appreciated the convenience of scheduling a same-day appointment online. The wait time was minimal, and Dr. Burke was particularly outstanding. He took the time to answer all my questions and explain everything in detail, demonstrating a thorough and caring approach. I would definitely come back for any urgent care needs. Highly recommended!

2nd inova urgent care I have to visit and it was another disappointment . My niece had neck paint from gymnastics and we were send to an urgent care...so we went to this clinic.We arrived at an empty clinic, we were directed to sign in electronically, after we did that they proceeded to give a paper sign in, this process took 30 minutes... I asked if they could get started providing care and were not even acknowledged.....Finally after they asked for a copay ($100) they took us into the examination room, only to wait another long time.For an urgent care location...not so urgent.As my second experience with Inova urgent care I can honestly say that they are more concerned about getting paid than providing care. Even if the patient is a child who is in pain.

I visited on two occasions. Second time was a charm. My symptoms were trucky, but the attendant listened. Thanks for listening and taking care of me. Michelle and Domita were great and very accommodating. Love this place!

Love that there is a location in southern Springfield. The nurses were incredibly attentive and quick to take patients in and out. Location was clean, organized, and easy to get around.

The PA that helped me was great. And the scheduling was pretty straightforward. Many thanks to this urgent care location.

It’s take me 2 hours to waiting for XRY at the end the doctor , said I’m sorry we didn’t have the XRY guy today, I said you should tell me in beginning instead of waiting for 2 hours and sending me for healthcare then starting all over again.for another 3 hours….It’s just wasting time please ask before you waiting for that long…..

My visit was wonderful! Staff were very nice and efficient, I was in and out quickly and my problem was resolved! I hope not to need urgent care again but if I do Ill go to INOVA!

Very little wait time, friendly and efficient staff, clean facility and easy parking added up to a positive experience.

Much better that Burke Gohealth. Doctors are compassionate and actually, great Doctors. Staff is friendly and warm. Ill be coming back to this one.

I love this place. The nurses know there stuff. Youre in youre out bada bing Bada boom! Lifehack: Tell them you dont have a phone so they fill out the paperwork for you.

Unfortunately this location does not have an x-ray machine. The xray did not show a fracture, but the continuing pain drives me to get a more sophisticate test.

Great caring staff. Tina Nguyen is great checking me and my hubby in. She’s very friendly.

Very pleasant staff and quick turn around of explanation of x-ray results. Faster than my PCP.

I’d like to take away the star given. Stay away! Do not go here. I was treated VERY disrespectfully by front desk personnel. That individual, and purposely not listing her name, should not be working in any capacity in healthcare. I question Inova leadership for hiring such a person. I could go on but won’t. Save yourself. Don’t go here.

Was easily able to make a same-day appointment online. Staff are friendly, efficient and knowledgeable!

The clinic was very clean, the staff was friendly, the wait time was short, and the treatment was quick and painless. 😀

Walked in at 7:55 pm one of the staff members said please sign on the Ipad to be seen, as I was entering my information the front desk lady came and aggressively asked what do you need then she said technically we closed now. Unprofessional and rude. Their sign say New Era of on demand care, yes thats what it looks like new unprofessional era for Inova urgent care

By far the best urgent care experience. These new INOVA urgent cares are nicely done and the staff are all amazing.

Super quick, professional and welcoming team. I did a walk in and got everything taken care of within 30 mins.

I called to see if they could do a certain procedure and they said yes. Since the other Inova location said no I pressed for details and it turned out this location couldnt either. They didnt listen to my initial question and just said yes.

Place is clean; staff assistance excellent; did not wait long. There is the option to set your own walk-in time on their website and it worked well for me.

They did everything on time.They dont keep people waiting.They explain to you what every procedure,and they treat with respect.

Great care, manners and patience specially with my 3 year old daughter.

Staff doesn’t listen to the patient. Also, missed pneumonia diagnosis. Stay away from this location.

The Inova staff at the urgent care on Backlick Rd was amazing!

RN was very friendly, helpful, and patent. CNP listened to my concerns, was kind and thorough.

Everyone was very friendly nice the place was very clean and was seen quickly

Would Definitely recommend nova very helpful and very nice staff very convenient close to my home

Treated me with respect and provided a workable solution

This was a lovely facility and the doctor took his time with me. I wouldn’t hesitate to return.

Great clean facility. Everyone was super nice and helpful.

Second time this provider has misdiagnosed something. Nice facility, but unfortunate experience.

Very professional. Very kind. Very knowledgeable. All staff takes the time to really listen.

Dr. Cha is a consummate, caring physician.

Excellent! Highly recommend.

Everyone was friendly, knowledgeable, and kind.

Super efficient, great staff and NP

Everyone there is so friendly and respectful.

Very very good

10/10 Staff THANK YOU!!!!!!!!!!

I was on friday 17 and Dr Kyle Debenham was my doctor. She was very professional and courteous. She check on me very thoroughly and answer all my questions. Thank you Dr. Kyle.