HealthCARE Express Urgent Care - Mount Pleasant, TX

We visited recently after my son injured himself enough to require 26 stitches. Although the lobby was full of patients, it wasn’t a long wait before each patient before us was called to an exam room. The front office staff, nurse and doctor were all very friendly and thoroughly explained everything to us regarding what to expect during the appointment as well as follow up care.I cannot recommend this facility more. Although I hope to never have a reason to return, I’m confident that when we do they will take great care of us.

I have had multiple appointments at Healthcare Express in Mt. Pleasant, and all employees from the front desk, to the nurses and Dr, have always been very professional. I was seen by nurse Sydney and she did an excellent job!

Awesome and very professional staff. Took the time to talk with me when trying to determine what my symptoms were related to.I would recommend the Mount Pleasant office to anyone and a great experience, even when you are not feeling well.My highest compliments to the staff!

The women who helped my son today were incredible. I was admittedly very anxious and they genuinely made us both feel comfortable. The PA who saw us was detailed, great at explaining things in a way my 9 year old also understood, and we had a dx with a prescription in no time. Also had almost no initial wait time despite it being around 6pm. I fully recommend this clinic.We appreciate you, ladies. Thank you 😊

I HAVE NEVER..... BEEN TREATED BETTER in my LIFE than TODAY at HealthCARE Express in Mt Pleasant Tx.!!!!! I showed up with multiple complaints after being seen by our ER here and sent 2 days ago. I was given the wrong meds and I got worse and had to be seen fast. I could hardly get any breath in or out. The doctor came in the room immediately with the nurse, they were both extremely thorough! I was given chest E-rays, steroid shots, antibiotic shots, breathing treatment all at the clinic plus test so they know whats wrong. I was listened to!! Which is so important!!! They treatmented me VERY well along with my family!! They didnt put my payment 1st, they put me 1st!!! Doctor Mitchell is AWESOME!!!!! The entire team at HealthCARE Express are wonderful!!! I will be back over and over along with my family!!! You are definitely our new go to!!!! Thanks for everything! By the way I feel 💯 better already and I can breathe!!!

Best experience Ever,starting with my nurse Cyndee❤️ and Doctor Mitchell ❤️I feel way better and there so professional and they care for you at all times . They were Never in a rush and they took the time to be with us from the beginning to the end. Thank you! So much for being so caring and for making me feel better.(Cyndee was the best on giving me the shots,it really didnt hurt)

Dr. Heath is a great doctor. The nurses are always sweet! And the lady at the front is great also. We have been going here for few years and will continue for the future! Service is always quick which is always nice with a sick kid. The Dr listens to all my questions and answers them in ways I will understand!

The receptionist has a horrifically bad attitude. She makes it extremely difficult to even be a patient.She is rude, condescending, and very sarcastic.She continually threatens those checking in that they wont be allowed to see the doctor. I find her abjorrent and, if she was in my employ, I would certainly fire her.She makes it to where I never want to return to this clinic again.And, I have seen her treat numerous patients in this way.

ABSOLUTELY RIDICULOUS! This is the second time weve attempted to come in the past week and have sat waiting for two hours! Not to mention while checking in we werent greeted with the best attitude. Once called back from the waiting room, dont expect to be seen for another hour! There is nothing express or urgent about this place!

I received great care , wonderful bed side manner . Doctor was funny and the nurses were very sweet. Got me in and out , great experience. I’ll be coming back, when needed.

I went in extremely sick this morning and Ivan got me back quickly and did his assessment and then the gorgeous, PA came in and let me know all that was wrong and they both took the time to call me back at the end of the day for my results and where they could get more meds sent to! If you don’t want to go to the hospital in Mt Pleasant (which I don’t recommend unless u want to die) go here! They are amazing!

Once in the facility, their service and demeanor was excellent. Awesome bedside manner plus technique in administering injections and providing treatment were exemplary. I would use them again. Phone etiquette needs some work. Potential clients are not interested in the fact that you close in an hour when they have an injury or illness; especially when it is almost the first words out of your mouth. It shows lack of concern.

From the moment I walked in I felt welcomed. I was checked within the first 30 seconds. The nurse came and got me 5 minutes later and did my vitals and prep for the Dr.Dr health showed up just a few minutes later and introduced himself and went right to work on my diagnosis and determined I had an ear and throat infection which he prescribed a cure immediately and I was on my way to feeling better. The entire visit was 20 minutes.

I had never used an Urgent Care, but when my Chiropractor couldn’t see me and my PCP couldn’t either I started looking for another option for my sudden back pain. Heath was great and quickly ruled out a UTI with a lab test. After two painless injections I headed back to work. By evening my pain was nearly gone. I felt comfortable throughout the whole process from the easy checkin to checkout. I was in and out quicker than I got in and out of the pharmacy for my Rx. Excellent Experience. I have already recommend it to friends.

I have never went to an urgent care before now. I have been, and taken others to many doctors and emergency rooms over the years and worked in the pharmacy industry for twenty plus years. I thought I had heard and seen everything. NOT SO!! This urgent care didnt even feel like being at the doctor. The atmosphere was calm and inviting, the staff was courteous and went out of their way to help me. I truly felt like family. It has blown my mind that such a medical facility exists in todays fast, uncaring world. I would give many more than five stars if it was an option.

Took my mom with less than an hour before they closed. They were able to get her in, run a test, and confirm what we suspected. Great experience! Fast, friendly service!

Dr was amazing and down to earth. Staff was great as well. Addressed my needs and I was in and out in under 30 min :) Dr is also the coolest man I’ve ever met. Very attentive and reasonable. Highly recommend seeing him to anyone that comes here.

When I walked in the door it was clean and very nice on inside.It felt very welcoming. The receptionist was friendly and helpful. The nurse was friendly, very thorough and professional.Dr. Mitchell was very friendly, professional and was also very thorough. I felt very comfortable with all the staff. I was very impressed and will continue to visit when needed.

Registration was quick and easy. My insurance had no deductible. I saw a NP. She diagnosed the problem and offered the appropriate prescription at my local pharmacy. I also opted to receive a B12 shot for a very reasonable price.

They were fabulous since i was a walk-in. Had time ti take me instantly. And the doctor ans nurse were very professional and easy to speak to, caring. I felt like they took time to understand my pains and to diagnos. Will visit again in the future.

I arrived a minute or two after 8:00am and was the second person to sign in - documents were sent to my phone…easy! Bree, the nurse promptly welcomed me back to the examining room where she enquired about my condition and took vitals. She was personable, genuinely interested, and showed great empathy. I agreed to a Covid test (which was less painful than back in the day - tickled but didn’t touch my brain as before). The PA followed shortly thereafter - she too was kind and informative, taking her time to answer questions and even looking up the ones she didn’t have stored in her head - i appreciated that. After a steroid shot and prescriptions, I was on my way. I will definitely be back and recommend to anyone 😊

The staff was very attentive and professional from the moment I walked in, was assessed, and was treated. I felt that each petson listened to my needs and addressed them; explaining all the whys. I felt like was important to them. II recommend them and will continue to use them. Mitchell was the one on call.

I always have a great experience here. I’ve been several times and I’ve taken my son several times. We usually do not wait long and we get what we need. I have a regular dr that I love but sometimes we get sick on the weekends or evening and it’s easy to just walk in and be seen.

Yes,the doctor is wonderful along with the nurse. The secretary at the front desk is very hateful, rude to patients .She should work with the public. She was very rude and hateful to me.God Bless

Urgent Care in Mount Pleasant Texas was a great experience.Doctor was very thorough and staff very friendly. I was very impressed with the level of service.

Able to book appointment on line. No waiting room wait time. Was seen promptly. I felt the medical staff listened to me. Received diagnosis and medication and was out of there in under an hour.

I choose HealthCare Express for those days where I cannot get into my primary physician right away. Every single provider has been quick to see us, efficient & thorough, and most importantly, friendly and caring.

Wate of time...insurance told me they were covered in netwk..I made appt close to closing time. Customer service lady did not want to take time to listen to me or assist me..more.concerned with getting out for the day. Go to e.r. at least the ppl there care.

Very good care. Young nurse, Sydney, did a great job with my procedure.Very caring and knowledgeable Staff.

Heath Mitchell and his team were awesome! I made an appt online, didn’t have to wait long and they were thorough, but to the point. Appreciate you guys!

I was treated by Sarah for COPD exascerbation. She was quick to identify my needs and I went home and was able to sleep through the night for the first time in a couple weeks. Im extremely grateful to Healthcare Express for being here when I need them.

Great care, just a lengthy wait due to so many patients. Good experience, nurses, and PA were very attentive, and nice.

Everyone is always kind here and they actually listen. They are much faster than the other clinic down the road and dont act like you just ruined their day by showing up. I have a pcp, but they arent always immediately available when I need to see someone before a sinus infection somehow magically turns into double pneumonia overnight. The ER is way too expensive even with insurance just to see a jaded doctor that just wants to go home. And Ive never had an issue with insurance or anything regarding payment here, for myself at least. The same cannot be said for the other place in town.Tldr: Ive never had a bad experience here. It is always clean and I like the people. I genuinely dont think I have any criticisms about this place. Except that they need to take CHIPs

Dont bother making an appt. You will wait at least an hour. They now want a credit card to confirm payment even if you have insurance. You might get 15 minutes with the provider tops

The techs were very quick. I do not know the the Doctors name but he was great.

All employees were very nice, seemed well trained and cordial. The amount of time in the exam room though, waiting for results from a covid test, was way longer than ever experienced anywhere else.

I had the best experience ever in Mt Pleasant! The nurse was t big as a minute but she navigated my wheelchair like a champ! She was so sweet & so caring. The dr who read my X-rays was super polite & professional! I couldn’t have asked for a better experience! I will be back the next time I fall or get sick! 10 stars for them!!!!

This is such a friendly and professional urgent care I’ve been to. Seen Dr. Mitchell and staff. It didn’t take long to be seen. So great very informative. I felt very comfortable there.

Amazing! Very professional didnt have to wait long and they fixed me up with a boot so I can at least walk. Also referred me to a local specialist for my injured foot.

Wait time was not bad. Very nice folks. Dr. Mitchell was very nice, thorough compassionate and very concerned about me. Made me feel glad I came in and hope I dont have to go back but if I have the need, I will go directly to HealthCARE Express Urgent. Very impressed with mt care. Thanks so much!

The provider and staff were all very nice and helpful. I was very comfortable and felt my health was in good hands.

Have used HealthCare Express numerous times and have gotten the help I needed. Staff and Doctors are great! Took very little time and have been pleased with every experience with them.

Courteous, friendly , efficient staff, great service, all my needs were met. Will definitely be going back.

I was very sick ,so I went to HealthCare express. I want to thank everyone there it was a caring and very professional. I recommend going there as to going to ER.

Great experience at HCE. Staff was extremely polite and professional. Sarah, Ivan, and team are among the best caregivers around. Thank you HCE!!

Visit was quick, didn’t have to wait very long. Sarah helped me get the medicine I needed to get me back in shape and back to work.

Took good care of me. Kind, friendly and made me feel comfortable. Had 22 stitches in my thumb.

Able to set same day appointment. Friendly professional staff. Arrived 20 minutes early and was seen 5 minutes after arrival.

Front desk person was extremely polite and professional, helped me get signed up and checked in. The nurse that took me back made me feel super comfortable and showed genuine care and compassion. The doctor was absolutely amazing and made me aware of what was going on and what the course of action would be so I could finally get to feeling better after being sick for almost 3 weeks. Will definitely be going back!

The experience, friendly, caring staff. No, wait, took me right back and got me examined. I couldnt ask for a better experience.

I was able to walk in and see the doctor. Had to wait a little bit their were several others also.

My experience at your clinic was very good. All staff was very caring and professional. The wait time was reasonable. The NP was very knowledgeable and explained everything he would do and gave good instruction on what I was to do. Very forth coming with any information . Answered all of our questions. I will refer my friends and family .

First time patient here on Sat 3/24/24. I was feeling very bad, throat sore couldnt hardly swallow. I have a primary care in Longview but being on a weekend couldnt see them till later. The doctor and staff there were just great. They tested and gave me the medicine I needed very quickly. I was much better in a matter of hours. Very enjoyable being treated there. Great service. Thank you Care Express!

Didn’t help me. Whoever I saw said my problem was out of his scope of Practice & sent a referral to an Orthopedic Specialist.

My experience was excellent from start to finish! The front desk was very accommodating taking my payment. The nurses were friendly and took the time to listen to all of my concerns and gave the most painless shots I have ever received! Dr. Mitchell has excellent bedside manner and is very down to earth, which I love from a healthy care provider. His top priority is getting you better!!! Overall great experience!!!

Long wait. Good care except they said they would call me with my test results. But didn’t.

Dr. Heath and the staff were amazing, start to finish. Short wait time, very thorough, accurate, and caring.

Love, Love, Love this place. I can make an appointment online, which is not necessary, but from start to finish Im out of there in 30 minutes or less.

Making the appt online was simple. I was seen on time. They were an approved VA Urgent Care Facility that I found out by the sign next to the check in window, which resulted no out of pocket expenses to me. Just showed my VA Health Card, no paper work required. The staff was friendly, professional and efficient. The Doctor was the same person I have seen multiple times over the past few years. Thank you for being in my town.

Checked in and seen quickly by doctor. Doctor was personable and thorough with my daughter. Great place!

I go to Health Care Express because they get you in and are very nice and thorough. They are all very professional and so nice.

Was really quick and good once you got to the back. They ask you your problems and suggest what needs to be doneWould really recommend if u want a quick visit

Things were good. I didnt feel well but they were friendly and professional. They were busy. Several people ahead of me when I arrived. So, I had a short wait. They seemed to be moving people in and out fairly quickly. After, talking with the PA and nurses. I was treated quickly and sent home. Felt much better the next day.

Didnt have to wait long. I was taken care of in a timely manner. I like the Dr and nurse. Very happy with my experience.

All good. The experience was offered quickly with good degree of professionalism. Heath was as helpful as possible under the circumstance. Friendlty staff.Thanks

From the phone call to the receptionist to the waiting room... excellent! From the waiting room to the nurse, excellent, Dr. Mitchell was just great, although tired from his long day, he was caring, funny and took such good care of my issue which is healing nicely and Im no longer in pain! I will return to this urgent care when needed and recommend them!

All staff was kind and professional. PA Sarah was knowledgeable and sweet. Would recommend.

Excellent visit. The entire staff was fast , efficient, professional, knowledgeable and friendly. The Dr was unbelievably great and the nurse as well. This was only my second time to come to this facility & I’d not even contemplate going anywhere else. Thanks so much!And btw, the treatment has been incredibly effective.Please pass in my extreme satisfaction to the staff!

Dr. Mitchell and his staff always give me quick and effective treatment. Appointments are easy to make online.

Fast, efficient and the nicest people. I am so grateful they were able to care for my daughter. The staff is kind and always thorough with their work. I love that the facility is incredibly clean and that the wait is never long.

I love coming into healthcare express. They are always very polite and quick when it comes to attending my needs!

Great experience. Sara was informative which helped me make knowledgeable decisions.

I was there 3 days ago. Although my tests were negative for everything, I still got the treatment I needed. A couple of shots and I came home and cleaned my house. The next day was rough but all my snot I didn’t know I had in me is coming out. Thanks Dr Mitchell for listening and helping me feel better. I’ll be back.

We made the drive from Winnsboro strictly based on the Google reviews and I’m so glad we did. My husband had “Flu B” and was miserable. The staff was incredibly friendly and professional. They were quick to test him and we didn’t have to wait too long for the results. He was treated by Michael B. and he was just great with such a nice bedside manner. Would definitely recommend and make the drive again.

Very friendly staff. Excellent service! Highly recommend.

Alexa was so sweet and helpful! She got the job don’t good and quickly. I highly recommend her!

I will definitely be being using their service outstanding clerk and doctor 🥼💊

I did a walk in. Waited about 40 minutes then once got back in room they were quick to run test even though it was about another 30 minutes. But in all loved the nurse and dr. He was straight to the point and listened that I needed to get to feeling better fast! 2 shots and much needed rest, I was good as new!

Great service and quick Med care!! I will go back if med care needed!

Friendly, courteous staff. Got me right in and NP was honest and forthcoming. All in all..great care!

The staff at Healthcare Express are always friendly, thorough, and fast. I’ve used them several times and have yet to spend more than 30 minutes in the waiting area and even less time being treated. They always answer my questions and provide follow up care if needed. I will never go anywhere else!

First time here. Only waited about 45 minutes. Which was not long Considering the amount of patients in there. Not a long wait in the patients room either. Everyone was very nice. Diagnosed with the flu. Only problem was getting my medicine, could not get it until the next day. A lot better than going to TRMC ER.

This place is superior! By far the best urgent care I’ve gone to in this area. In and out in a total of 26 minutes. That included from the time I checked in, was treated, to the time walking out the door. The facility is nice and clean. The nurse was very nice and accommodating. Heath, the practitioner, was to the point. He listened and had great bedside manner! As a nurse myself- I love the fact this clinic offers steroid and antibiotic shots, as others do not. They got me in, treated, and on my way in no time. Doing the pre check in paperwork online also made it a breeze! So satisfied knowing I have a place I can return to in the future when need be.

Fast & quality service! And Im not easy to impress.Ill definitely be back if the need arises.

Very quick and friendly, Dr. was great gave me medication and had me feeling great right away.

Quick and efficient check-in. Great service. We love coming here! Dr. Heath is the best!!

I went in for a fit for work exam and was met with nothing but smiles and kindness. The one red headed girl was especially friendly and went out of her way to make sure I was comfortable and feeling okay

My wait time was short and I was treated professionally by a friendly healthcare team.

They are great group of health care personnel. Nice, kind the whole place is very comfortable.

This is such a wonderful clinic, everyone there is extremely nice! Both of the P.A.s. I have seen have been wonderful, very kind and concerned. Personally, I would rather go here to the doctor than anywhere else! Their Compassion, is excellent as well as their care. The nurses are also fantastic as well.

All of the staff are very kind and welcoming. Its nice to be able to see the same doctor each time so you get to know them and they get to know you. I appreciate the kindness of the staff and their willingness to make you feel at ease. They are always ready to answer your questions should you ask them. Great place for healthcare!

Heath is awesome. He may have a screw loose, but hes great.

Dr. Alex had me go get an MRI for back issues. I have called them multiple times and had to get refills for the meds. They have still not contacted me back for next steps saying that they have not received test results. I received the results the next day and it has been 2 months since then. Nothing urgent about this Urgent Care.Called the number you provide and left a message with voicemail for Cody. No return call. Tried again today and now the ext does not work.

Alexa was the best ever!!! Awesome attitude and very professional and caring.

Very professional people. They helped with any questions I had. Didnt have to wait very long at all.

Liked the doctor. No waiting timeVery helpful

Was very sick on this day. Checked in and gave my history. Nurse ordered UA and I ask are you not going to to labs to see if I have a virus or something else? She said we can if you want us to. I said I did. She said labs wouldnt be back until the next day. Called the next day and labs werent back. Talked to 3 different people that afternoon. One said labs would be back in 2 days anther said 4 o5 days last person said 7 days. Why did I go to the doctor I would either be well in 7days or dead. If you cant get lab results back there is no reason to go. Very frustrated! and still sick!

From the front desk onward we were treated with care and respect. The nurse was caring and knowable and oh so friendly and sweet, and the service provider, Heath, was caring, knowledgable and down home friendly. We will definitely use this service again!

I was seen fairly quickly when I arrive. I went when I got off work..I was seen just with in a few mins of me arriving ..( I was a walk in.)Front staff, nurse and the doc, were very friendly, addressed my issue, and had a wonderful bedside manner. Answered all my questions throughly.. In and out in a timely manner which was very awesome since I had errands to finish ! I have been seen there before, and always the same experince ! Thank you !

The dr.James Heath and staff were very nice excellent work have a blessed day!

Waste of time and energy, I ended up at the Emergency Room 2 hours after I left. The nurse was excellent, the pseudo doctor was just that and the front desk lady was sloppy and a...well rude is the only thing I can say. Would I go back? NOT A CHANCE.

Absolute amazing experience! The staff was super friendly and kind, not to mention welcoming. The staff helped my family and I very much! I recommend Healthcare Express Urgent Care to everyone! God Bless! :)

Very professional and friendly. Have always had great experiences and service. Highly recommend

They were organized, friendly, and professional . The whole place had a good vibe to it.

Very quick diagnosis and treatment was given promptly and professionally.

I had a cold. Felt like i had the plague. Friends told me to go to urgent care. This was my 1st visit there. The wait wasnt too long and i feel much better already. The staff were polite, efficient and didnt make me feel like they were on a time restriction and trying to rush me out. I will use them again.

Good visit diagnosed the issue quickly gave antibiotics. All is well now.

I was charge $325.00 for an appt. It took over 2 hrs of waiting in a room to have the Dr come in for 15 sec. They said they didnt have any shots to give and would call in medicine. They should of been up front about pricing and about not having shots available. Will not be returning.

Great level of care. Didn’t have to wait too long

Great place! In and out quick! Dr and nurses are top notch!!

I didn’t like the check in procedure & finally had to let the receptionist do it. The instructions were clear but when followed it didn’t work. Loved Dr Scott Holland! He comes across as a country cowboy, that just happens to be a doctor, and a good one too!

Visit was good ,in and out no problem.Everyone very nice.

I dont like going to doctor but I was really unwell and coughing continually. They got me in and out quickly and I was already feeling better by the next day. Highly recommend

Two hour waste of time while in pain. I was injured and needed an x-ray.I chose this facility because they do have x-ray services. Arrived 2:45 for 3:00 appt.Was taken back at 3:40 and placed in exam room where vitals and history were taken. I was not seen until 4:45 by the Nurse Practicioner only to be told I needed an x-ray. However, they were unable to perform because the x-ray tech had to leave to take care of her dog.

This is one of the best and fastest health cares that I have been too and I have been a few times.

Staff very friendly and professional. Long long wait at all. Would recommend this medical care to anyone..

Very professional, nice people and very fast!!! 10/10 definitely reccomend

Excellent services provided by both the staff and the provided. Service may have a bit slow with are seeing alot of patients its understandable. The provider had great personality

My health issue was addressed in a timely and caring manner. I appreciate the staff for taking time to understand the issue I was having. I wish that an X-Ray Technician had been available at the Mt Pleasant Texas location as the staff would have wanted to take an X-Ray of my abdomen.

Everyone was very professional and took the time to explain and listen to me.

Very professional and fast care. Doctors are amazing with our family. Anytime we need to be seen a Dr. we always go here.

I only needed a prescription refill of Meloxicam which had been sent from my RX twice with no reply. They put me thru the entire process when I didn’t need to. Very disappointed. Stood at window forever before girl would acknowledge me on arrival. Almost walked out and when she did she was not friendly at all. Not treated this way before. Won’t go back until James Mitchell is there.

I only had to wait about 15 minutes to be seen. The staff was wonderful.

Ive had the flu in December 2022 and December 2023. Always very helpful. Dr. Mitchell is a real good down home guy. I just wish Healthcare Express would accept my Ambetter insurance.

I had no problem with the service, it’s just the wait time. But I was very happy to be able to walk in and get an appointment. The staff is very professional and friendly. I would recommend this place and I will go back again.

OMG what a great doctor and nurse I love the way I was treated with so much care and respect. Thank you health care express 🙏🏽

This is definitely a great Urgent Care facility. Thank you to Tracy and Aubrie for your care and kindness today. It’s easy to see that you care for the people you treat, and I am grateful to have been one of them today.Again, thank you.

They were very quick and extremely helpful. I took advantage of filling the paperwork out online before my appointment which saved a lot of time. They also communicated with me before my appointment by text to determine whether I wanted to file on my insurance or pay cash. I am thoroughly impressed with their customer service and the care I received. I would definitely recommend!

Very nice, professional, caring, and attentive personnel.

The wait was pretty long, The girl at the front desk was kinda snippy ..the lobby was decorated so beautiful and it was very clean ..The nurse looked and acted very professional .. you could get vibes that everyone that worked there were extremely exhausted .. The doctor was friendly and took his time explaining to me my results ..I would highly recommend Healthcare express..

This was the most pleasant experience I’ve ever had at a doctors office. The staff was amazing, and Dr. Mitchell was very friendly and informative. Great service by all

The staff at this location were friendly and professional. We were seen and treated quickly. However instead of billing us through our insurance we were asked to pay up front. We paid more than we needed to and getting the reimbursement check has been a HUGE HEADACHE. I think they were hoping we wouldnt notice or that if they took long enough wed forget but they owe us about $200 and its been MONTHS since the first time I called to request the reimbursement. It should not take that long to put a check in the mail.

They took excellent care of my granddaughter.

I took my wife to your facility because of bronchitis on two occasions. The first time she saw Tracy, the nurse practitioner. She was very personable. Her diagnosis and scripts were on point.I took my wife in for a follow-up this week.This time we saw Heath.Heath was over the top as a Nurse and personality.We also saw that he was a true blood Texan.We laughed with him quite a bit.It is because of these two nurses, Express Health in Mt.Pleasant will be our choice for Urgent Care.Both visits were pleasant and helpful. My wife says she cant wait to get sick again. (Not really).

I got right in. Check-in was painless. Staff members were all exceptionally friendly. Very short wait for hand x-ray by a very competent x-ray tech. Afterwards, had another short wait for the doctor to interpret the results and give me the good news of no fractures. Only ding is the delay from visit to pharmacy getting prescription. Went by the pharmacy over 5 hours later and still no script. Other than that it was 5 star service with fast in and out.

Carried my husband in because of breathing and pain under right shoulder blade. We saw NP Tracy and she was awesome. She was very thorough and thoughtful. Her observations and concerns about his condition were much better than some of the MDs that we have seen in the past. Thank everyone there and God bless you all.

Love Dr. Heath! I pay the extra copay anytime I’m sick to see him! He knows what he’s doing and takes care of you! 12/10 recommend!

Called made sure they were open walked in had to wait a little bit but knew that before I went in. Very nice, listened to me about the problem I was having ran necessary test and gave me what was needed to get me well. Will definitely go back.

Love the staff Dr Mitchell is the best!!!I will keep coming back to him!

Super friendly and in and out in 40 minutes. My first time at this location and it was a great experience!

Waited an hour and a half in the waiting room. And then over another hour after we got back. A test was ordered that was unnecessary. The dr was nice. And he seem to care about the pt.

HealthCARE Express is a fantastic no nonsense facility. The staff are amazing and efficient. It feels more like a family practice vs. an urgent care.

They were great with my 2 year old

Very high pricing. Make sure you ask what you are getting billed. Will not go there again.>> Already talked to billing 3 times, all that was offered was a payment plan.

I highly recommend Healthcare Express. In and out within like 15 minutes. Top notch staff and care. Listens to exactly what your concerns are and addresses them directly.

Due to a Texas law I was required to have more information so Doctor would see me. This facility went above and beyond to help me and with great kindness knowing how frustrated I was due to another facility TRMC acted unkind and gave off we dont care vibes, even after the facility said not a problem on phone, TRMC is not a place I would recommend until they can show kindness and care.

Friendly staff. Seen quickly. Treated me with kindness and respect. Provided very good medical care. Will not hesitate to utilize services again.

Came here for my toddler’s stomach issues. Wait was only about 30 minutes with an appointment, but when we were seen by a provider, he seemed just annoyed with our presence. Didn’t offer solutions and basically just told us to follow up with a pediatrician. He recommended we buy an OTC item that had been recalled, smdh. Whole visit was less than 7 minutes and I paid $160 WITH insurance. Definitely not impressed!

Staff was wonderful. Heath was very attentive and addressed all my needs. Would recommend to anyone to come here!

I have been here a couple of times over the past 4 years, always had a great experience. Minimal wait times and the staff is caring. Dr was kind and knowledgeable. So glad we have this place around here!

From the check in process and throughout the entire visit the experience was a memorable one. Alex was excellent and so was his nurse.

Saw Heath Mitchell for an abscess that had to be lanced. He and the staff were kind, professional, knowledgeable and got the job done. There was no one ahead of me and I had no wait.

My son got bit by a dog and we got there right when they were suppose to close for a meeting. Instead they stayed open for us and took excellent care of him. I highly recommend them!

I’ve struggled finding a Good Doctor... Found this brand new clinic in MT pleasant and decided to stop in .. so Happy I did I had an Excellent experience didn’t have to wait long Excellent service beginning at the front desk greeted with a smile the nurse was a PRO drawing blood (rolling veins) super helpful and friendly and most importantly I believe I finally found me a Great doc.. Miss.Tanya was the Best!! Super professional actually cared and was helpful oh and did I say KIND !! EXCELLENT EXPERIENCE ♥️ Thank you and your team of professionals:)

I always go to this facility when I need to. The wait time is almost none and theres hardly anyone waiting. Good doctors that take their time with you.

Great facility. Excellent staff. Quick and courteous

Not enough care for children. My almost 2 year kid was taken in because of weeding breathing and bad cough and the visit was fine and then got the results of an upper respiratory infection and that antibiotics were needed for 2 days. Great so they were supposed to call in the prescription and we go get it, no. We sat around for hours waiting for it to get called in and had called twice while waiting to remind them. then when we call again the next day the doctor was off so they couldn’t get ahold of Dr Raven for a while until we threatened to report them. Then all of a sudden they are answering and say the prescription will be sent in for the “ear infection”… not what she was diagnosed for. For a child who was born with a lung defect, they really showed how much they care on this one.. not at all.

We have used this location several times for different reasons and have always had great experiences until today. When calling to make sure they were able to complete a rapid COVID test, the person who answered was short and rude and would only repeat that it was a walk-in clinic when I tried to confirm if an appointment was needed. However, once I arrived I was told they were at maximum capacity and were no longer taking walk-ins. Said I could check back in an hour or so to see if there was any change (likely only for the same thing to happen again). I am very disappointed with the poor customer service and the lack of accurate communication that caused great inconvenience since I live out of town. I also tried to let the person inside know so she could keep this from happening to someone else and all she could say was she wasnt there when I called. I would think twice before considering a visit to this place. Certainly dont trust what they say if you call ahead!

Great experience. Had to call back with a question and actually spoke with the NP that treated me. Thank you for great service.

Ms Tracy was very helpful and friendly. Have workers comp accident she referred me to a foot doctor. The clinic was very clean

Clean, professional no wait, the Nurse Practitioner couldn’t have been nicer!! Very professional and knowledgeable but also kind and compassionate took time to explain everything to me. Extremely impressed with Tracy Foltz!!! 💗

Went in today and had the best, pleasant experience. Thank you, Sarah and Alexis this staff was amazing.

Great caring staff. Very efficient

The care was thorough & the Drs & staff were excellent. We booked an appointment online & then called the office to let them know we were there. We waitied 2+ hours (in the car in the parking lot), so I called back to the front desk & was told they dont take appointments, it was 1st come, 1st served. Ummm, thats not what it said online, to which she replied again, we dont take appointments.Let me say again that the Drs & nurses were very nice (the receptionist was too) but you can not set an appointment!Knowing the above now, Id still go there & recommend to my friends, but DO NOT expect a room at your appt. time.

I always have the best experience there, they have a great staff

Wow! This is not your average urgent care!I will admit I drag my feet in going to an urgent care place because its usually INCREDIBLY packed and completely old and sterile feeling - But then! I am blown away by this place - beautiful entrance, really amazing decor , and even a little snack area where you can pay for snacks as youre waiting ( how smart is this with fussy babies and sick moms )- I got in immediately and the staff were all absolutely amazing - our insurance is in transition so they were on there own very thoughtful on what tests to run based on it being self pay - the nurse practitioner even thought to pull me off of antihistamines to lower my blood pressure and give me a steroid instead - I completely surprised ! Bravo to this clinic !

Went in within an hours notice, was super easy to request app online and had reminders via text. Love that!The ladies helped me with grace and kindness, I feel they are better than my own Dr.! HCE Mt. Pleasant will be my go to place when I need help in the future!

Amazing service. Doctor was very down to earth. Was able to get right in. Nurse was very knowledgeable. Great job.

This is the best walk in clinic Always clean and the staff is great. We have seen Dr Mitchell more than once and really appreciate him

I paid $75 even after showing my insurance. The first young lady came in and did vitals. The second young lady came in, looked at me, and asked questions. Third and final came in and looked at me and told me to get allergy meds for my hacking cough. Thanks for coming in...24 hours later, cough still kept me up all night and hasnt changed.Sorry, nice ladies work here, but no help was giving. I wanted something more to help treat my symptoms, ease my hacking, and maybe an answer to the cough.I am just down $75, out an hour of my time, and still in the same condition.Do not go here for medical issues.

This place is so beautifully decorated, clean, super nice staff, very professional and social! I came in for all Covid testing and a flu test via nasal…*i know not the best, but they made it not so bad* and even prescribed me meds to better relieve my symptoms. I would definitely recommend this place! I scheduled an appointment online and got in the same day, very easy and efficient!!

My experience was wonderful. When MD offices are closed on Friday, it is very easy to get in and get well taken care of. This time was a great experience also!!

The care and concern I received from all the nurses and doctors was the best Ive ever received. Thank you for all your help and guidance the past 5 months, you are all very much appreciated!

Overall service was okay……didn’t receive any papers as to what I had when I left or any form of documentation only where I had paid with a tiny receipt and they didn’t call in all of my prescriptions and didn’t send over my health insurance info to the pharmacy…….probably won’t go back to this one

Excellent Care from PA-C. Genuine concern for our problems. No rush and took time. Highly recommend. Thanks, Dr. Chad Wardrup

The service was excellent, from the front desk to the PA. I’ve not ever had a bad experience here and it’s always been a great experience.

Went for a drug screen for employer and the girl and the front desk had a nasty attitude and was more interested in her phone than her job. I had to come back because I couldnt produce a sample, and now they cant do my drug screen for reasons only they know. I wouldnt send a dog I didnt like to these people. Unprofessional and rude.

Love the staff. Everyone is always so nice and helpful.

My doctors office sent me here for a Covid test. They were very nice & caring. I got in really fast & within 30 minutes I had the results of the test & was on my way. The nurses were all great & the place was super clean!!

I was able to get an appointment the same day. Quick in and out. Nurse practitioner was great. Knowledgeable and efficient.

In and out quickly. Very professional environment.

We love the doctors, nurses and staff. Best place to go.

My wife is prone to migraines and they take good care of her. Great place. The staff is quick and friendly also.

Very nice place, clean, new. Receptionist doesnt seem to want to b there ....not friendly but prolly had a long day? Doctor was easy to talk to, very thorough and explained eveeything well. He took his time and not rushed which was good. The lady who swabbed me for covid almost killed me!. Ill b honest.....my reflexes almost made me grab her hand or slap her!! haha....i felt like she was NATZI and she next would pull my toenails off one at a time ! Anyway apparently she did it correctly because it did show positive I was embarrassed of the words that came out of my mouth when she did it. oh well. overall it was good and i will use them again.

Waiting time was minimal. The PA was very knowledgeable and explained everything.I couldnt even tell when the Medical Assistant gave me a shot. I will definitely use them again.

I was traveling through town and appreciated the ability to book appointment online. Received prompt, friendly care.

I really like how they get you in and out. Also I really like to Doctor and He really took care of my daughter.

Very good attitude & excellent professionalism 5 + Thanks 💯👍

Talk about Wowza!! Courtney & Tanya had excellent bedside manners with my 4yo, who fell & needed a wrist x-ray. As a nurse with Pedi experience myself, I was Very Impressed with how they made my little girl comfortable in what could have been a scary experience (getting her 1st x-ray). Thank you ladies for taking care of my little girl ❤️

Paid 70$ just for them to tell me a specialist will call me. It’s been over a month and I haven’t received anything. Didn’t get any test done or anything in this clinic . Wasted my money. Dr & nurses are nice though. But sounded like they didn’t know much

Staff is friendly and kind. I usually wait to long before I go in, I think they could tell and got me fixed up quick.

They are always so helpful & friendly when you are not feeling well & need good care.

Visited Healthcare Express for the first time. The staff was very kind and professional. The doctor was very informative and explained everything with great instructions on my care. Much more cheaper than visiting the Emergency room. I would recommend them 100%!

Excellent service. Doctor and staff went above and beyond expectations. Thank you so much.Terry Fitch

I went here to have a Covid test done, decided to pay with my hsa account cool no problem but when she gave me my receipt it only had the price I paid not the name of the service I had. I explained to the young lady that I was going to send this to my insurance for reimbursement. She said ok and printed me out the same receipt then going to say that’s all she can do. I told her I would like to have a refund and I would just go else where. Well she then told me she have to send it to her supervisor or manager and there is no receipt to show that I would be getting a refund. This place is a hot mess how in the world can you not get a receipt showing the service tht was done for you! Sad so sad!!! I didn’t have service done.

They were really great, fast, professional and really concerned, Im a dialysis patient and I really appreciate them for taking this into consideration, thanks heath and the nurses for taking great care of us

Do not go here. They always bill you incorrectly and try to send you to collections to try to ruin your credit. I was going to do allergy therapy, which they canceled due to covid but tried to demand full payment for the entire therapy. It took months to straighten out. Now Im reliving the same experience over a visit last June. I made my payment the day of visit, only for them to send me new statements showing my payment canceled out months later?? The online billing system for my account will not let me make a payment because it says no balance, my balance actually shows they owe me $100! Yall are the ones who should be sent to collections! I have called month after month to get this straightened out. They tell me they got it taken care of, disregard the statement only to send me another statement threatening to send me to collections. I dont know what else to do at this point, except consult with a lawyer.

I thought it was gone be very painful, but it was nowhere near what I thought it was gone be. I appreciate the care I was given. Thanks for relieving my pain and worries.

Great fast care. Saw me in and out quickly