NextCare Urgent Care Fayetteville

Place is not clean at all and the check in process was really jammed, i was told by the staff that the set appointment time didn’t matter and your not gunna be helped even around the time of your appointment my appt was at 4:30pm and i was there til 7:30 pm i understand normally emergencies but they were taking walk in over appts and that’s the exact opposite of what they are supposed to do. i would not recommend this place it was filthy and the kids area you can obviously see was never cleaned there was even blood on one of the chairs in the kids waiting area it was nasty. they do not take care of this place at all

The check in clerk was very personable. Treated patient with respect. Checked me in promptly and sent to provider. I had a short wait as a walk-in. No more than 30 minutes after arrival I saw provider. PA was very professional, and thorough. Great experience. Respiratory meds were good & I am much better.

Checked in at 4:10pm didn’t leave until 7:28 PM. The provider (Lisa) was expressively tired, which seemed to be her primary focus. She didn’t bother to consider my concerns and downplayed the pain I was experiencing. The nurses took samples and said tests were rapid and would be completed with results in hand within 30mins. They did not begin the tests until I inquired about results 30 mins later. And Thirty mins  after that The nurse said there was an error running the tests which I in return asked if they needed additional samples…she said no. In the end I still had no results and wasted 3+ hours and a $70 copay. I now have to follow up with my primary care, pay another copay etc. Still in pain no direction or real feedback from Lisa. Also, Lisa said she would put in a Rx…never happened. On another note, the bathrooms were filthy.

Had a walk in appointment yesterday for an ear infection, the initial service was good, receptionists were nice and facility was clean. I was seen by the NP Jane fairly quickly, she was very caring, friendly, and professional. However after leaving the examination office and being told to sit down and wait for my discharge papers, I was seen at approx 9:50 and had to wait in the lobby until almost 11:30 for the discharge papers. An hour and half later of waiting, the receptionist called out to the lobby if anyone who hasnt gotten their discharge papers has been waiting over 15min can come up to the desk and the whole lobby got up to get their discharge papers. Other than the discharge process service was good.

There new staff as of this year is terrible. The wait times are longer and they’re childish. I nurse accused me of writing in a room desk that has writing already in it. Here’s the hint… she brought back a pin to have me to write in the desk! Never wrote in the desk lol I wrote on a random napkin. Saying “may peace and blessings be upon you and your family”. That’s very disrespectful of accusing an adult of writing in a damn desk be fr!!!

I recently had an appointment and, while I understand it’s cold and flu season, the wait time was reasonable under the circumstances. The front desk staff and the team overall were pleasant and professional.However, I was completely dissatisfied with the care my 12-year-old received. She was seen for shortness of breath, headaches, and general discomfort. The PA’s visit was extremely brief, and we left without any clear answers or a care plan.I specifically requested blood work and a chest X-ray, but the only test performed was an EKG, followed by a referral to a cardiologist. In the meantime, I’m left wondering what steps to take, as it can take a long time for follow-ups with specialists.While I appreciated the kindness of the staff, the lack of thoroughness and actionable care was truly disappointing.

The staff here is horrid and quite rude. Willing to bicker with the patient than understand their viewpoint, it does not matter what age you are. A receptionist with a terrible red wig can be to blame for it and the coworkers stood by as if this is a common occurrence.I waited two hours to not even be seen. Sent to the back of the office while they handled other patients, there is no point in making an appointment, just walk in.They do not give the patient their rights, as they have violated Right #2 of the Patient Rights and Responsibilities.Unprofessional service and even more unprofessional receptionists. I genuinely wish the worst on this location, the most disrespectful I’ve been to yet.

I was not able to schedule an appointment so I went in as a walk-in. The wait time was not terrible. The check-in process as a new patient was very straightforward. The front waiting area did look as if it could use a remodel. The staff was fabulous. Honestly, the best customer service I’ve had in quite a while.

Our visit was quick! I scheduled for 9:40 late at night for my two sick kiddos. Checked in and shortly after we were called back. They ran all the tests and provided the results and next steps. We were out within an hour. The staff is nice friendly abs knowledgeable! Probably one of the better experiences I’ve had with an urgent care!

My daughter had an appointment on Saturday, January 11. We drove to the place and saw a sign on the door closed due to inclement weather. Well, I understand that but really the weather is fine. The problem I have with this unprofessional establishment is they didn’t even bother to let the ones know that had an appointment about their closing. They sent her a text message saying that her visit with NextCare urgent care is today at 10:30am. Who is the management of this office because I would like to speak with them? They could have let the ones know that had an appointment about the closing before they drove out there.

Customer service was not the best, I waited over 2 hours and 30 minutes, I know they were busy but the office staff didn’t make thing easier , they looked very tired I guess they have been working a lot of hours.Happy holidays

Staff NOTE when I say staff I mean the two behind the check in counter. Nurses was nice and professional but not the two behind front counter they both where very loud, rude and talking amongst each other while patients wait about their personal business in rude language and loud. Very ghetto. Loud, rude and ghetto.! My appointment was at 4:35 I arrived about 4:28 had to wait two hours before called. Flu season I sort of understood that but why make an appointment.? Those two at front desk are very un professional. Very.!

We’ve always had great experiences at NextCare. Tonight was no exception. We were in and out in less than 2 hours. All the staff and the provider were excellent. Definitely will continue to use this urgent care…when we need to 😉

Desk staff, nurses and doctors take good care.If you never have been there, it works as a mixed of Urgent Care with walk-ins, and appointments that you can make online. These are a few of them during the day that very quickly are taken.In case you can do it, it is worth it to make an appointment for the next day, because the waiting time shorten.

The staff is so kind and caring! Especially the nurse Shannon. My daughter Gail Has came to them for help several times for a chronic condition?They are so caring and sensitive of her special needs. Shannon even gave us her personal cell number if we needed anything. I cant say enough about how grateful I am for Next care in fayetteville. Just if possible schedule an appointment cause, you will have a long wait as a walk in. I guess thats par for the course. People must know how good they are!

Scheduling was not a problem. Check in was easy but it said I had 1 person ahead of me. 20 minutes later, no one was ahead of me yet I waited for over an hour. When I asked how long it would be since it kept saying I was next, I was told there were only 2 providers and patients were waiting 2 hours in the rooms.  Needless to say, I  waited a few more minutes and called FastMed to make an appointment.

I made an appointment but still had to wait an hour. The staff was friendly and helpful. Its a good option for when your primary doctor is closed, but it isnt an emergency situation.

Wait time is absolutely terrible. Booked my appointment for 12:20pm and didn’t leave until 2:30 Once I got to the back I wasn’t giving any medication for my throat just was told to take cough drops and to drink tea. The doctor could’ve atleast prescribed me something for the pain even though my strep test came back negative, seems like she was kind of rushing. There’s no point of setting an appointment if we have to wait a long time to get called to the back to get seen. This happened to me my last appointment I booked and was there almost all day. As an urgent care it should be way more faster. Not enough seats for everybody to sit in the lobby so some people have to stand up for a long period of time and wait and that’s ridiculous

The front staff was super friendly and helpful when I arrived. The wait was waaaay faster than I expected. The Pa was nice and thorough. She listened to what I had to say. She reacted quickly and the nurse and xray tech were so nice and professional. I got a notification that my meds had been sent to my pharmacy before I even checked out. Great experience wonderful staff!

Had an appointment for 515 ended up getting in around 7:30 but the staff was super friendly granted they were busy as well but the girls in there are really awesome. Didn’t mind waiting a little bit longer when you get the level of service that I got with those girls They were great. We’ll use them again.

I loved my experience at Next Care Urgent Care. Everyone was so accommodating and welcoming and the doctor who saw me was super nice and funny. I really enjoyed my visit there and I can’t wait until I have to go back which is in 3 days.

Only came down once, and regretted every second. Lady at the front desk was super rude, if you don’t like your job, just quit. Don’t make people miserable, especially when they feel horrible. Was even told to “go see a doctor” , I thought this was a place with doctors, didn’t know it was a restaurant.

If I could give this place a negative star i truly would. The staff are highly disrespectful they don’t care any patients at all. Waited in lobby for 45 mins for my paperwork and when I came up to desk to ask for my information each one of them had a nasty attitude. Then wanted to lie how my paperwork wasn’t ready how they called my name. Kept on trying tell me to wait until my name need to be called and how it’s not there fault if the printing machine messing up. Well I highly believe if you were not standing around eating pizza,laughing and talking like this is a party and actually doing your job then people won’t be so upset.

My child had a left ear infection. We decided to go to NextCare for a checkup. After 4 hours of waiting, I asked a nurse, sorry, please tell me how much longer I need to wait, but the answer I received was extremely negative. impolite that who are you is extremely impolite. I have been to this clinic twice before and had a pretty good experience, but after this time I think I will never return here, except for the doctors, the nurses here are very discriminatory and do not want to help, even When I was standing right at the yellow line waiting for them to call, they ignored us and stood chatting together. I honestly advise people not to come here, what a bad experience for a bad system.

VIRTURAL VISITI had a poor experience today. NOT with the doctors or the nurses, THEY were great!It was with the virtual department who deals with the insurance. The department who schedule the virtual visits said I had no insurance on file. Im a returning client of 4 years. I have 3 insurance companies, all active on file. How can they lose them? I spent 45 mins going back and forth with someone through text messages, about my insurance not on file. I pull up my online account and see all my insurance is on file. I explain that its on file. Still, they can not find it. They cancel my appointment and make me reschedule. Upon rescheduling my appointment, they find my insurance! But now its under the wrong name now? After another 20 mins of going back and forth with the same person. Their supervisor finally takes over to apologize. Because they have all my insurance on file. He found it on file. I went inside the clinic.INSIDE the clinic I give 4 STARS! Only 4 star because there is always a very long wait. Everyone is always very sweet and helpful. Its clean, friendly environment, spacious. Sometimes a little crowded, but you can wait outside or at home. Love the friendly and very polite staff and doctors. Great nurses who have beautiful bedside manners.Just an extremely long wait times, feels like they are under staffed or over booked. But they do a really good job in clinic.Will never use their virtual visits again, in clinic visits only!

Went in was seen quickly. From checking in to being seen, everyone was pleasantly concerned, caring and understanding. Even though I wasn’t feeling well at all I was completely comfortable knowing that they was taking care of me. Thank you staff for being patient and professional.

Scheduled a same day appointment and got seen quick and the staff was so friendly and the doctor as well, felt like talking with friends vs strangers, will return anytime I need quick medical assistance. Thank you.

I was able to get an appointment pretty fast. But i left feeling pretty defetated. The PA i had was more concerned about something that was not even an issue for me. The main reason i went is was never resolved and i felt very dissmissed and rushed!

Its like a revolving door. They dont really listen to what you say to them. They give little to no help. If you have anything they cant see without touching you dont go there. Unqualified providers working there. I was so disappointed with their level of care. The front office was decent.

Despite having to wait longer than usual due to a shortage of providers the day I came in, everything was prompt once I was taken back. I appreciate the kindness and concern of the staff. The nurse (I believe her name was Shannon) who worked with me was great and very kind to me. The PA was awesome as well. She was thorough and encouraging in her explanation/education on the approach to the concern I was being seen for. I will definitely come back if the need arises. Thanks to everyone for their time in taking care of me!

The nurse was so nice.. I hate I didn’t get her name … & the doctor was very much a sweetheart… I love going to the clinic… they’re fast, understanding, & nice.. only clinic I’ll go to … it’s worth the 30 minute drive from where I’m from definitely !!!!

I 100% recommend this urgentcare clinic. The staff is excellent and the clinician was kind and thorough with my care. It was very busy, I think that is a sign of the times with healthcare, but I was able to leave and do other things and watched as my time to be seen got closer (monitored on my phone) and I went back. Deb stood out in all that she did during my visit, she took care of patients and trained new employees front and back of house while staying positive. Give her a raise! Oh and she speaks Spanish!

Waited for over an hour even with an appointment and still had 10+ people in front of me in line. Not to mention the front desk staff weren’t very friendly and the floors and the whole waiting room were dirty with visible dirt all over the floor. I left after several people said they had been waiting 4+ hours and drove across town to another urgent care and was seen immediately.

This is the best Urgent care in town. The staff (in the back) are very kind, understanding, attentive, and thorough…The front staff were all right and efficient, but very stiff, robotic, and barely made eye contact…. I understand the may be tired by the end of day but a more inviting demeanor and direct eye contact might help at putting patients at ease. All in all, our family likes the fact that most patients get scene and not turned away @ 6pm when they close @8pm. Hope Mills in Treamore is the worst. We’re glad this location operates as it does. Good and compassionate help is hard to find these days….. So hats off to this location… oh, Special mention, our nurse Nicole is the ABSOLUTE BEST! Her bedside manner should be duplicated and the standard…. Thanks Nicole for being you… you shined bright even after working all day. You made us feel like the first patients seen because of the type of energy you had…. Don’t ever change. I’m sure we’re not the only patients that feel this way about you. You deserve the 5 Stars!

Made an appointment to shorten the time. It will always be a wait due to walk ins and emergencies as well as scheduled appointments. The doctors are nice. Front desk is amazing. Young lady is polite and very friendly as well as attentive to the people waiting or wanting questions answered. Will come back. Thank you

3 days after I was told my daughter was negative for pneumonia, I received a call saying she actually did have it and it was missed. This call came in on a Saturday evening and I was unable to pickup medication until Monday. My child’s health was not taken seriously, I am beyond disappointed and would never take my children there again. Nor would I recommend this place to anyone.

Outstanding back staff. Nurses, Image Tech and providers were probably the best I’ve ever had! Clear, direct and quick and compassionate- the absolute best! Would highly recommend the back staff!

I was pleased with the front staff and providers! The waiting time to be seen was less than 1.5 hours! The provider was kind and knowledgeable! Will go again without hesitation! Thanks for all you all do!

Allow me to raise the roof for Shannon! She made me feel like royalty, the most important person in America as well as my health issues were of major concern to her! She made sure that all necessary questions were asked and explained in its entirety, followed up to ensure that all my instructors were clear and understandable to me and not to mention the delicate manner in which she injected that antibiotic through the horse syringe size needle.. I truly hope that others have experienced this marvelous hospitality presented by Shannon and if so please send her a shout out!! Shannon made my visit to NextCare one of the most relaxed , minimal pain , pleasurable as well as the most entertaining 30 minutes in a Urgent Care Ive had, ever.. Healthcare Providers need to follow her lead! Thank you again, Shannon

When I got there the front desk asked how can I help I let her know I was checking in, she said wait a minute I proceeded to check in only never was called back to checking I had to asked the other front desk lady if I was checking I showed her the app she said yes waited an hour an half to be seeing. In all they need to be more helpful at check in . And place is not clean at all .

The doctor ( PA-C) was great the lady who me the shot was great. Front desk was nice. However, it is ridiculous to make an appt and then be told you would probably be waiting four hours after your appt. Time to be seen. Why have an option for your appt. I just went at opening the next day and got right in. Overall it was great experience.

Honestly completely disappointed. I don’t know why they had me sch an appointment if I wasn’t going to be able to actually see a provider. My appointment was scheduled for 612 I got there at 602 I walked out at 745 I have children we can’t sit in a place for almost 2 hours what’s the point of an appointment. I live 20 minutes away honestly horrible customer service and I will be making sure to reach out to my ins company to make sure you don’t charge for the waiting room visit either because y’all completely wasted my time . I’m already sick no one has time to just sit somewhere for no reason! Horrible horrible experience and I will be reaching out to whoever I can to complain about it

Please avoid using this urgent care center unless absolutely necessary. If you have insurance, it’s better to visit your primary care doctor instead. This urgent care facility overcharges for basic services. For example, a simple lab test cost me nearly $600, and the lab even sent me an additional bill for the remaining balance. I could have gotten the same test done at a nearby lab for less than $50.When you use this urgent care, they bill your insurance company exorbitant amounts—up to $700 for a simple test—and you still end up with additional charges. In my case, even after my insurance paid their portion, I received a separate bill for $45. Had I gone directly to a local lab without using insurance, I would have paid less than $50.This kind of healthcare practice is unacceptable and contributes to skyrocketing insurance premiums. Shame on them for exploiting patients and the healthcare system.

On a Sunday afternoon,It went smoothly, from their receptionist, nurse, as well as the female Doctor as I requested.They all did an absolute job as per their positions.Keep up the great work you all do,All keep safe;Theresa

Honestly, the wait time was not bad and everyone I encountered that day was so nice and considerate. If I ever need urgent care again, I will definitely be back to this one.

I went the night before and it was too late to be seen. The young lady at the desk told me to go home , make an appointment and then I could walk in the next day. I was feeling pretty bad, but I received great care and I appreciate it. I would definitely recommend this provider.

Dr Gross and the staff were very thorough and took their time. It was about 3 hours start to finish but 9 others were ahead of me, I was a walkin. I definitely will go back Herr if I ever need urgent care again. Thank you all of the staff. Keep up the great work.

Had appt. yesterday. Scheduled online. Checked in on the paper on the door that said check in online. So I sat in my car because I didnt want to sit in the waiting area with alot of other sick people. I thought they would have called or texted me to say come on in but that didnt happen. So after waiting a little I decided to go in and there was 2 ladies sitting at the front desk. I told them what I did and they watched me scann it and didnt say anything. So when I went in the ladies said we are closed and I told her that I checked in once I got here. One lady said that they dont call or text anymore after the patient checks in. I said that was messed up and that I was here on time. They were not nice about their communication with me. Unprofessional and the ladies are in the wrong field. No compassion for the sick. I will be going somewhere else. The company needs to look at their staff and make necessary changes, like termination.

I walked in and had to wait two hours but the staff was super nice even though it was really crowded. I thought I had covid and they did a negative in office test then went the extra mile to do another seems out test just to make sure. So all in all a pretty good experience.

Booking an appointment online is quick and easy. Front desk is very kind and helpful. The visit itself was great. Wait time is a bit long but nothing you wouldn’t already expect at a doctors office.

I arrived around 5:25 for a pre-employment drug screen. I didn’t need to see a health care provider or have any BP or temp checks. I was called back at 7:20. I waited almost 2 hour for a drug screen after drinking water so I would need to go when I arrived. This is a terrible place for drug screens. The company I work for currently uses Concentra and Simple Clinic. I would never recommend this place for pre-employment. Companies would loose good candidates having to wait this long to pee in a cup.

I prefer this place over any emergency rooms in Fayetteville due to the staff and professionals in the back. I also find it easy to have video care when needed instead of exposure to the waiting room environment.

This place is the worst urgent care to go to in Fayetteville, NC. The receptionist, the nurse, nurse assistant were rude, unprofessional, and seemed to be rushing. I had a virtual appointment and was told I was supposed to wait. Ended up waiting in the waiting room for over an hour. The receptionist said it was a 3 hour wait. The nurse that walked us to the back was rude and kept side eying my wife like she was an intruder. That same nurse told us the doctor will be seeing us in a few mins.  She goes out the room and starts having a very loud inappropriate conversation right outside my room door. Wasn’t peaceful at all. The Nurse practitioner (PA) came in the room after about 45 mins to an hour. She came in side eyeing my wife. Barely looked at my cut, didn’t clean it, it appeared that she didn’t even want to touch it. She barely even looked at it and told me I need to get a couple of shots. She walks out, then the same rude nurse from before comes rushing my shots. She wasn’t gentle at all. She said that I have to wait and walk out. Didn’t even tell me what I was waiting for. I never seen the doctor only nurses the entire time. Then a different nurse that I haven’t seen the entire time walks in, don’t introduce herself ask me if I’m feeling well then in a rude tone, she tell me I can go. She didn’t tell me I had to checkout before leaving. When I was walking out the receptionists give me a weird look so I asked if there was anything else I needed to do. And she ask for my name and handed me my checkout paperwork. A very horrible experience and I won’t be returning back. That need a whole new staff. I won’t be recommending anyone to come here.

I had interaction with one staff member during the check in and checkout process and to be honest one of the staff member’s demeanor and attitude was horrible towards me.  There were two staff members sitting at the front desk, one happened to be black and that was the one I had the interaction with.  I sat there and listened to how she interacted with other people and she was not the same, towards them in general, she was definitely friendly and very sweet towards them.  When I came out the doctor’s office I happened to go towards the front to check out because that’s what I remember doing in the past when have visited here.  With a terrible demeaning disgusting disrespectful tone she told me you can’t be here you have to sit down, “paraphrasing” her.  And so I didn’t confront her with why her tone was like that towards me, I said okay sorry about and i sat down to  wait.  She finally “shouted” my first name and she gave me my paper work with a non genuine smile, and I said thank you, have a good day and I left.  In this case this staff member’s attitude was so horrible, it doesn’t even deserve 1 star, sorry to say this.  Minus her, everything and everyone was generally kind and the doctor I saw was fantastic!

On October 29th, we needed a Sports Physical for our Granddaughter. The place was packed! Yet, Ms. LaTonya and the others (I dont remember everyones name) were very helpful, patient, and accommodating. EVERYONE who helped us were VERY kind, even with it being late and the staff likely being very tired. I dont fault the staff for things they can not control; like having a flood of people come at once. They displayed a great handle on what could have been chaos. I applaud all of the staff for their professionalism and expertise.

The only reason why I am even giving a star was because of the short wait time, otherwise, this was by far the worst experience Ive ever had. No one introduced themselves when they came in to the room, except the X-ray tech. The PA didnt listen to my husband or myself when we told them the injury was to my 4 year old daughters knee NOT HER ANKLE which they took the X-ray which showed NOTHING- well duh! So, when we come back home to FL a week later you already know how infuriated I was when a misdiagnosed ankle injury turns into a tibia fracture. Even when trying to get a hold of the office to get them to send me the report to my email , no one ever picked up! I had to call the Raleigh office to get them to send me records to take to the pediatrician. It took moments to realize this by her pediatrician that something wasnt right and ordered an X-ray of her KNEE within minutes. Save yourself the time, and IF you have to go to an urgent care with this company, go to the one in Raleigh. I finally got in touch with them and they were able to email me her records

I came in Sunday and I only waited 30 mins, which is good for a weekend and walk-ins. The only disappointment was when I went to pick up my prescription two days later, my prescription was never sent to pharmacy. I called and the lady answered the phone said my prescription paper is at the front desk along with my discharged paper and I supposed to get it during checkout. Which when I checked out Sunday they said I am good to go and my prescription will be send to pharmacy. I thought that it was odd when they didn’t give me discharged letter. So the lady said she will go ahead and send my prescription, but she never did (again). (Which by the way, whoever answered the phone has no phone etiquette nor proper communication skills. No empathy, no manners.) So, I called the office and I cannot get a hold of anyone, so I decided to go down the next morning to pick up my prescription myself. Waited for about an hour just for them to print out my prescription. Went to pharmacy to drop it off, they won’t accept it because I was given a copy.

They were not helpful with diagnosing and never set my samples to the lab. Medical background was not asked nor what medicine currently taken, allergies - if I had not conferred with the pharmacist it would have caused an issue taking what was prescribed

Couldn’t get anyone to answer the phone. Drove 30 minutes to do a walk in visit and the sign on the door read “ no walk in at this time due to short staff” had they put that on their website or answered the phone, I wouldn’t had to waste my time. I arrived at 2:25pm and they closed at 8pm.

Arrived at 740. Checked in by 746. Was the second person on the wait list. Had 6-7 other people called before me. Asked what was going on. Front desk man acted like he could care less and was just there to be paid. He went and “found out” what was going on and informed me I would be next seen. A nurse comes out and calls for yet another person on the wait list (after me obviously since I stated I was number TWO on the wait list and person number ONE had already been taken back) finally get taken back by a black lady tall a bit thicker and dreads of chocolate and caramel color a little past her shoulders (she was the only positive part of my experience keep her AND give her a raise) she did her part swiftly and sweetly. She told me the tests would be done in 15 mins and the dr would be right in to see me. After 45 mins of waiting I left the room and had to go find someone to ask what the wait was. No sooner did I ask that the dr was in the room gave me my diagnoses and sent me on my way all within 5 mins. (Still no reasoning why I had to wait so long if she was THAT available to be in there THAT quick.) anyway got told to go to waiting room. Waited there for another 15 mins before approaching the black man at the desk again and asking if I needed anything further. He told me he’d find out and let me know. No sooner did he say that he called someone else up and acted like I wasn’t even there so after waiting another 3-5 mins and realizing he wasn’t going to help me in any way I went over to the other lady at the front desk (a white woman with blonde wavy hair about halfway down her back) and she was again super helpful got everything I needed settled and I was out the door. Not a bad establishment but if you don’t want to be there all day you have advocate for yourself and speak up or you’ll sit ALL DAY LONG!

The people were nice and personable. I was a walk in and it took a while but the environment was peaceful. Thank you for your service!🥰

From the start I tried to inform the nurse it wasn’t allergies that she treated her for. The next day I took my 82 year old sister to her PCP where she was treated for pneumonia. My sister had the same exact symptoms last year and was treated with antibiotics and a couple of other meds. She’s well now, thankfully. I won’t bring my elderly sister there again. I wished I could have wrote a better review.

This has been my go to for about 8 years now. Sometimes theres an unreasonable wait, sometimes theres not. The service has always been great for me. I love that I can check in online and that they offer virtual appointments.

Everything went well. They had a wheelchair available and everyone we talked with helped my daughternto feel at ease

I had an appointment and they were able to get me in almost an hour early. They staff was friendly and kind. I saw NP Ashlie and she was so comforting and knowledgeable. She helped me with exactly what I needed.

Always pleasant when I visit. Took my son for a sports physical and it was quick, thorough, and the staff was super friendly! Always my first choice for urgent care needs.

I schedule a visit, due to very bad body aches, fever, chills and a cough. Dr was very thorough with steps to take to keep my family safe and heaqlrhy.

I had a rash on my face that looked like it was getting worse by the hour . I came in and easily scheduled a visit right outside the door. I was in and out in less than an hour. The staff is friendly and really fast. My face is already better!! Thank you all.

I was experiencing sharp lingering pain in my left upper arm. I was very uncomfortable with the level of pain. My Aunt Dean of Fayetteville referred me to go to this facility. My 1st encounter was at check-in with the young man at the desk. He informed me of the 3hr- 4 hr wait and gave me a referral to two other urgent care facilities. I left went to one they were closing. My Aunt was upset by the instructional discouragement and instructed me to sign in and return there, at which I did. Im glad I did, the Nurses & Dr. showed exceptional care & empathy for my medical urgency. It turned out to be a pleasant and professional experience  I was treated with a professional diagnosis and discharged with a L arm sling, a referral. In addition, my prescription was electronically sent to a nearby pharmacy close to the Embassy Hotel where I was staying during my visit at the FSU Home Coming with family!My suggestion is for this facility to hire a note- worthy maintenance staff to adequately clean the restrooms, waiting rooms, treatment rooms, hallways, chairs, equipment, and the overall facility. The dirty appearance was very discouraging and posed high risk of spreading germs and contagious illnesses. For instance, it turns out an entire family ( 2 parents & 4 kids) was diagnosed with Covid!! Prior to them being seen only the father wore a mask while the kids ran freely through the clinic playing!! The Front desk staff ( the young man) never directed the parents to use precaution and put their children in mask in an effort to protect others waiting to be seen for treatment, Im a resident of Massachusetts and  once our medical facilities staff was told of their symptoms they would not have stood for that behavior!. Each family member until treated would of been explained they had to wear a mask or no treatment would be provided period! Some medical facilities would of required them to wait in the car until called for the safety of others and themselves! Thank you for your services and for allowing me to share a few words  of helpful tips:)Like my Aunt, and now In light of my personal experience, I too would recommend this provider!

The wait wasn’t long. The nurse was very nice and efficient. She was very easy taking my blood. The doctor answered all of my questions and concerns and was very prompt in my treatment plan. I appreciated her willingness to take her time with me instead of rushing my care.

Went in after work with a large swollen lump on my rear end. Thought it was a hemorrhoid or something but I could barely walk or sit. Was the 1st through the door but waited 2 hours to be seen. The doctor didnt even check the area, just told me to use some lidocaine cream for discomfort. Pain continued to increase throughout the day so I ended up in the ER last night. Turned out I had a golf ball size perianal abscess that had to be lanced and packed. Im now on antibiotics and pain meds. Point is even if they didnt want to treat in office they should have checked and said hey you need to go to the hospital this is a serious infection, not just blow it off because they didnt want to look. I understand not wanting to, I didnt want to be in that room either, but that is your job.

Went in for my last Hep B shot. What should have taken mere minutes, took an hour. They checked me in under the wrong name, so my chart with my information wasnt there. Finally got checked in under the correct name, got the shot ordered and finally received it after 52 minutes! Tammy was super sweet and is wonderful with administering shots!!

I will never come back did telemedicine appointment they asked me to go to Glensford drive to give a urine sample and I did I made sure my name was in it my dob they told me to put the urine in the window so I did I called for weeks no one would tell me anything! So then I made other telemedicine appointment to try and get results then I’m told I’m sorry but we don’t have no results we don’t have any note of having any urine so unprofessional and so unorganized I’m done! I’ll drive to to Raeford to the first health urgent care before I ever come here again!

I would recommend this Next Care. Everyone was so helpful and professional. I truly appreciate all of the stuff that helped us a lot. Another thing is that I love how the girls color a picture and it was put on the wall. Thank you so much for everything that you’ve done for me and my family.

Came in as a walk in for my child’s school physical today. Let me just say, holy moly is the staff insanely nice! Waited and seen in 2.5 hours. Which I get, we were walk ins with no sickness or injury. The staff, just awesome. The ridiculously pretty receptionist with the long red hair offered my son crayons and paper to color with, he declined. Another staff member came over and talked with him, asked him questions and he being autistic engaged with her, he rarely does that with strangers. His nurse was so understanding when he freaked out. She talked him through it, even though he loudly refused at the top of his lungs. She got him a lollipop and a sticker to help. She was so chill with him. He also locked the doctor out of the exam room. His doc was just as calm and understanding of him and his loud refusals. After the exam, waiting for his paperwork work, the same one that had asked him questions she came back to talk with him again, and he got another lollipop. That makes me happy that he will associate that office with happy and nice staff which would make future visits easier for him. Any parent of an autistic child knows how important good places are for them. Overall, I would 💯 drive the 20 minutes again to go take him for a visit. Better experience here than at Womack.

The space was clean and I was seen quickly. The provider did not listen well. I told her the medications I was on. She prescribed a medication I told her I could not take. I told her why I could not take it with my other medication. Get to the pharmacy and she had prescribed it anyway. I will probably try someplace else next time my health is to important to me to allow someone to undermine what I know.

I had a work injury and have been coming here for 2 months now for the follow ups. I appreciate every Dr I have come in contact with. They listen to my concerns & genuinely seem to care. The front desk has always been respectful and so sweet. I need to give a special shout out to Deborah. She has gone above and beyond to make sure my paperwork got to workmans comp and my employer. Thank you, Deb. ❤️It is always pretty busy but if you use the app to check in, it seems to go by faster.

I needed a physical, I really didnt know where to go. I was wanted to go to Josiah Clinic; however, it was closed or no longer opened. NextCare was a last minute decision. I am so glad I came to NextCare the process was so easy; I didnt have to wait long considering I was a walk-in. The receptionists were so friendly, courteous, and patience. The doctor I saw, asked about my summer, he took time to listen, and genuinely seemed interested in my experience in Europe, asked questions and so forth. This was my first experience with any kind of urgent care. Thank you for making my experience a pleasurable one.

My visit was pretty quick I spent no more than 1 hour from the time I walked on the door until the time I left. The doctor was very fast and very informative about what was wrong with me and was about to send my prescription over to pharmacy very fast.

I had a good experience overall. However, receiving a text message with a redirecting link made me feel uncomfortable clicking it, as many scammers use this technique for SIM swapping to steal personal information. I’ve learned that scammers can easily manipulate clients into thinking the text is from NextCare, and clicking the link could potentially infect your phone with spyware that steals bank account information.

Christina ( FNP) was amazing. She was very patient and thorough. I could tell immediately that she cared about her patients. I will be recommending others to her.

I was able to schedule an appointment very easily online and had hardly any wait time upon my arrival. All staff were very courteous and professional from the front desk ladies, nurses, and especially the provider Mr. Chan, PAC.  His bedside manner was remarkable. He was very knowledgeable and polite during my visit.

Good medical care nowadays is hard to come by, my experience here was the best Ive had in Fayetteville. Much better than my own primary care doctor. Good job team…….and even they don’t add my insurance won’t answer calls after sitting on hold for 30 minutes 3 different times. I’ll probably have to drive there and go in person to make sure they add my insurance. Cmon man

It was a great experience. Every time I come my appointment is set up and I am seen within a few minutes. The staff is very friendly and the doctor is always concerned about my health needs. I would recommend this office to people I know. Thank you for your service.

My wife recently visited here after being recommended by tricare, front dest employees as well as providers were rude and very unprofessional. My wife was at the clinic for a total of 4 hours just for a simple diagnosis and someantibiotics. Worst yet after being told it was completely covered by tricare, we still recieved a bill in the mail!!! Service members, as rough as womack is, just go there!!!

My son went in for an assumed broken toe. They did X-rays and told us that his big toe had a level 3 fracture, and he needed to see an orthopedic surgeon. The next day, the orthopedic surgeon took new X-rays to find it is a tiny hairline fracture not even worthy of a cast on the 4th toe, (NOT the big toe.) I’m glad it wasn’t as bad as they thought, but the person reading the X-rays really needs to be reconsidered if they confused his injury that severely. Aside from that, we were in and out fairly quickly and staff was nice.

My appointment was for 11:50 I sat in the waiting room for over 40 mins waited another hour just for a nurse practitioner to come in. Waited another 15 mins for discharge papers. I will not be coming back and will not recommend either

Mackenzie, who worked at the front desk, and Dr. Linney, were in tough competition for the best customer service. They were so friendly and informative that my son and I were very at ease.  This didn’t feel like urgent care; this felt like family practice where we’ve been seen for years.  If every provider is like them, then I highly recommend this NextCare. Additionally, the procedure was quick, painless, and we knew what was going to happen before each step. Excellent care from arrival to departure!

I made an appointment online, waited in my car until my room was ready. Came in and was seen right away. The nurse and PA were amazing.

Waited over an hour past my appointment time. They made me take a covid and flu test or they wouldnt treat me. Both cave back negative. Doc spent 5 minutes with me. Worst urgent care in town.

We got there at 8:25am and they opened at 8:00am. I took my 2 year old and he didn’t get seen until 11am. We waited 3 hours. And then when we got back to the exam room, the drawers were open and they had disgusting hair and dust and dirt all in them. It looked so nasty and unorganized. I doubt they sanitized the room. They didn’t even have sanitize wipes in the room like all doctors offices do. The doctor was fine that’s why I gave it 2 stars. Just an average Nurse Practitioner that did her job. But ZERO stars for the cleanliness and care of the actual medical equipment and presentation. Also can’t believe I waited for 3 hours when I got there 20 minutes after they opened.

As expected with todays current healthcare you would expect nothing less but to at least wait awhile to be seen almost anywhere you go. The only thing to consider when choosing an urgent care as a walk-in is a well coordinated care, hospitable staff, and a clean facility, but when when the front desk receptionist gives the first and usually the first impression I would say they chose poorly in there decision to choose some of there staff. I was treated poorly and actually heard verbatim from this staff member that she was intentionally ‘choosing specific people to wait longer times’ based on her opinions. I was told by the Dr to come back if my condition, a suspected poison ivy rash, had worsened in 2 days and I would much rather go anywhere else to be seen.

I made an appointment to be seen on same day. Every one was very nice. There was a little wait but everything ran smoothly. I would definitely recommend this office. Thank you Dr. Jones

Jasmine was Great! She was the PA that took very good care of me. She was Professional, Extremely Kind and helpful. She was compassionate and Understanding She really Listened to me when I explained the symptoms I was experiencing. She had Very Good suggestions and I will follow up with them. Thanks Jasmine.

Went to bed with a 102° fever. Woke and it broke. They didn’t take my temperature but logged 98° in my paperwork. They tried to draw blood and failed twice so now I have two huge purple bruises from them wiggling the needle around in my veins. Got home and had another 101° fever and still have an insane bronchitis cough but they said “nothing” was wrong with me and gave me a perfect bill of healthThey also tried to discourage me from getting a tetanus shot even though I literally needed one due to broken skin

Well, this facility seemed to be on the up & up during my visit. Everything seemed straight forward. Submitted proof of insurance and for some reason, they stated I was paying out of pocket. What was the point of having me upload a photo copy of my insurance (front & back) if you were just going to ignore it? Because of their negligence, I was billed a month later for my visit and had to spend hours on the line with Cigna for them to contact Urgent Care to resubmit claim. 2 Stars because the associate at front desk was kind.

I scheduled an appointment with the facility the night before for the 4:45 slot . The check in process was easy being able to pay my co-pay was a simple task as well. I do understand that it is an urgent care so they do have to take care of other patients that walk in. I just wish they came up with a different solution for those that make appointments. Essentially sat in the waiting room for two hours before being seen. However, the friendly staff, the bedside manner and the physician all made up for the long wait. overall, I was able to handle my my business.

This place is high traffic but for the amount of people you get top-notch quality care. Do your online appointment update. It saves you time. Make your appointment before walking in.

I was a walk-in patient. Everyone was nice and friendly. I was checked-in with no problem and did not had to wait long at all. PA Jazmin was very through in asking questions and examining me. The MA was very through also and did a great job giving me my shot!

When I was finally seen, my neck was very stiff and was having spasms. I felt like I had to ask for X-rays to be taken. I didn’t really feel examined. However, the shot for pain did help me.

Was told they close at 8pm on weekdays but stop walk ins at 6:00. They are not busy at all and just need to just have my son nose check to see if its broke due to school sport causing difficulty breathing through it. But now will have to sit in a ED amongst actual sick patients. The male receptionist was rude as well

The online scheduling was quick and easy. I also appreciated the reminders. Our visit was for a sports physical. It was quick and the least expensive in our area. We were very satisfied with our experience

Very friendly and professional people. There was a lot of people waiting to be seen and I was just a walk in. I thought with all the people coming in, they were handling them quickly.

I used to choose next care urgent care on glensford everytime I needed to have an urgent appointment. However, after my last experience, I will be looking for another place to go. I understand that mistakes happen, and Im assuming my in house urine results were a false positive for pregnancy, which the doctor I saw did state this because I told her my period was less than a week and a half ago and I take my birth control religiously. I came into the appointment with back pain and peeing more frequently, assumed it was a kidney infection, uti, etc. Got the positive result for pregnancy and was told to stop my medication. I take birth control and Adderall as well as zoloft, continuing zoloft was fine. I was told the results we be received within 2 to 3 business days but to download the app and check there because itll upload their faster than they may call.Well, 3 business days go by and no call, nothing on the app. I call and no one ever answers the phone. When I finally did get ahold of someone, she said it could take 3 to 5 business days.. well, on the 3rd day, I started bleeding. So Im freaking out and I go to my OB. Im having so much stress and anxiety by this point. Im thinking Im having a miscarriage. My OB results came back the next day and they said negative for pregnancy, but we dont know whats causing the bleeding without the results from next care, it could be bleeding from not being on my birth control or it could be a miscarriage. Well 5th business day roles around, Im depressed, anxious, scared, still nothing, cant get through to next care on the phone. Finally the 6th business day I drove back to the next care to get my results. The guy at the front desk printed my results off for me and handed them to me, so that makes me wonder how long they were ready because it doesnt tell you the date on the paperwork for when they came in and I didnt know how to read it so he went and asked a provider and it turns out the whole time that my blood work was negative. So I just wanted to share how I felt because it felt as though a lot of the stress and anxiety I went through was unnecessary or could have been mitigated if someone would have at least answered the phone or updated the app like I was originally told would be my source of information. I stopped all of my medication except for my Zoloft and for my results to just be printed off like that makes me feel like someone could have contacted me sooner than I had to drive up there to get it. Ive been extremely stressed out since getting that positive result and I understand that they probably have high call volumes but if thats the case at least make sure your app works

Front Desk receptionist, triage nurse, & Dr. Chan were really nice and caring. Wait time for a walk in was long, was there for 3 hours from walk-in to leave time. Will make appointment for now on to be seen faster.

Great experience today! The staff was awesome and went out of their way to help me with a prescription processing issue with a local CVS. Truly grateful for their assistance!

I sit in NextCare for 2 1/2 hours to be told I need to go to First Health Campus to get a CT. Then I sit there for another 2 hours. We live in Clinton NC. We got home around 11:30. Mr whoever I saw told me not to go to cape fear valley because he didn’t trust them. He said I’m sending you to this new hospital. How about he/they referred almost everyone they saw that day to the same hospital . Waiting room was over crowded, people everywhere and on the outside. What y’all did was very inconsiderate . Refer people to different hospitals. Majority there said they were referred from NextCare. That was thoughtless!!!!Alice Teresa Parker

Ms. Shannon is the best!! She my baby comfortable , she stayed with us through the entire process… my boy was scared cause he had to get stitches but she made him laugh

Checking in online was smooth, and the staff was very friendly and professional, this includes the front desk, nurse, doctor and x-ray technician. The wait time was not that great since I scheduled an appointment online, but there was a sign posted stating about walk-in’s that are emergency having priority. Other than, that my experience was very good.

Very nice and clean facility. Staff are very friendly and helpful. The care was good, I hope the cure is good

Waited hours. Once seen, PA walked out and asked someone to do an ear flush. Waited again about 20 just to hear someone behind close door ask about the ear flush and the response was “what ear flush”.

My doctor Dr Humbargar was amazing she was very kind and patient with me. I love how she helped to ease my mind about my injury healing process and let me cry out my frustrations. Her experience and care for my situation was a huge help on my healing journey. I would definitely recommend her and this facility to family and friends in the Fayetteville area.

Needed some stitches in my hand. Even though short staffed all employees were very pleasant. Was in and out in about 2 hrs. Way better than going to the ER and cheaper. Would definitely go again.

Lord Jesus the people at the front desk is the most kindest young women that I met in a long time they took out their time to help me to get checked in just for that Im grateful the nurse in the back the doctor nurse she was kind she took care of every need explained it to me and answered my questions for her thank you urgent Care have a blessed Thanksgiving

My wife was very sick and the staff recognized it. She was attended to quickly despite many patients before us.

Overall feel happy with the quality of care given. I also feel that despite very many people I was in and out within a few minutes. I also had the option of leaving to complete other tasks/ eat or stay in the car because of the app that gave a live waiting list, and a text message telling me when I was about to be called.The medical professional administering my shot was friendly, polite and professional. I was in and out.

The staff was amazing. My PA Heather was well as Nikki my X-Ray Technician and nurses Julia and Ti. I will definitely recommend NextCare to my family, friends and colleagues!!!

It seems that my previous review was removed, so I’m reposting to ensure others are aware of the issues with NextCare Urgent Care. All they seem to be doing in response to every low-rating review is copying and pasting the same automated reply, which is not only unprofessional but also unethical in a healthcare setting. Medical ethics emphasize the importance of responsiveness, transparency, and accountability in patient care. By dismissing patient concerns with canned responses, NextCare is failing to uphold these standards.It’s been a week since I sent an email to management, and still no response. This isn’t the first time I’ve had problems with this facility—communication is terrible, they never return test results, and they rarely pick up the phone. Whoever is managing this place needs to be trained again. :I had an incredibly disappointing experience with NextCare Urgent Care. I recently had a video visit where the provider completely dismissed my concerns and refused to prescribe a treatment that I know works for me based on my past experiences. I explained my history with styes and the need for oral antibiotics to prevent infections, but the provider was condescending and kept shutting down my attempts to advocate for myself. She repeatedly shook her head and said “no,” treating me as if I didn’t know anything about my own condition.After this frustrating experience, I followed their advice and sent an email to [email protected], hoping to have my concerns addressed. However, it’s been days with no response. It’s clear that “we care” is just a hollow statement for them. We’re not asking for favors—we pay for a service that they don’t care to deliver properly.Judging by the numerous poor reviews, it seems this is a recurring issue with NextCare. They appear to have a habit of not properly training their staff, and management doesn’t seem interested in addressing these serious concerns. They take your money and that’s about it.Save yourself the frustration and look for a healthcare provider that actually listens, cares, and responds to their patients.

At first I was irritated with my wait but there are signs  warning you of the wait. Once I read it I understood the situation I was in, but great people overall. The young lady on the right of the front desk walking in was very nice and friendly went above and beyond when I left due to time inconvenience due my lack of prep.. the doctor was very  patient  with me an my blood pressure issue so was the nurse great people

Although, the wait was longer than I would have liked, the customer service was great! The two women at the front desk were so sweet, and the nurse and PA who treated me were caring.

The people at the front desk and my nurse was amazingggg! So kind and treated me nice. The nurse listened to me and everything went well. Expect the doctor I had. She wasn’t listening to me and kept assuming it was just a sinus infection. I was loosing vision (blurry) in my right eye 4 days b4 my sinuses broke out. It all started with a migraine. Just no worries she prescribed me allergy medicine 🤣. I told the nurse what the doctor said and she said please go see an eye doctor. I thanked her for actually listening to my concerns. She was literally the sweetest person ever.

They never answer the phone no matter what time of day. they are not helpful and really don’t do their jobs as intended nor does their app or online website actually work as it should.

If I could give this place 0 stars I would. I was waiting to be called back for more than 1 hour. Every single time I’ve been here the wait time just seems to be getting longer. When I asked about being next in line I was told they had called me but I was in the building the whole time and not once heard my name. Terrible won’t be coming back to this urgent care.

Im always satisfied with the care provided by this facility. Its always patients care above all else.

Nice kind staff that dealt with ME 😉 and I was seen quickly and effectively! Book your appointment or walk in. Either way youre going to get taken care of.

From check in to check out every individual was truly professional. The PA was genuine and showed he cared about the issue at hand. I will not go to another Urgent Care ever.

After I checked in , using app, I didnt have to wait too long, about 5 minutes, I was in a room and about 5mins after that, the doctor came in to talk to me. 10 minutes after that, I had the x-rays done. Really quick today.

Only things is when they bring you back you sit for a long time before the doctors come to see you! But everyone was amazing. Felt like I got great care! Overall very happy with my experience.

Detailed review of symtoms and availability to respond to them in a very short time. far better than all day /night at er -effective use of er becomes reduced when effective urgent cares are available. Next care ergo becomes an extremely valuable asset to the Fayetteville community.

As a walk in I only waited an hour. That wasnt too bad. They saw me and gave me a diagnosis in 15 minutes after seeing me in the back.

Marcisha is amazing. When I was feeling my worst she went above and beyond to insure my medicine prescriptions were sent to the correct pharmacy. She is kind, patient and cates for her patients! Promote her now! They entire staff has treated me so well. Thank you all for your gentle and complete care!

The Urgent Care on Glensford Dr. is always great. When I can’t get to my son’s primary doctor, urgent care is always usually my go to. Every experience I’ve had at this location has always been a great one. Very nice staff that show that they care!

Misdiagnosed my baby. The NextCare urgent care tested my daughter yesterday 11/28/23 by mouth swab and said she was negative for strep throat. We went home but she still couldn’t talk, eat and barely slept so I took her to Highsmith express care. They tested her again by mouth swab and it was positive 😡. So glad I listened to my gut and got a second opinion.

I had been going to this location whenever I get really sick and want to avoid crazy long ER wait times. Ive never been disappointed and after this visit, Im still a happy customer.I want to give my greatest thanks to Ms. Phyllis and Millie for their wonderful customer service and kindness. They are wonderfully kind and warm - especially when youre feeling like youve been hit by a truck.Thank you both and hope that you guys stay at that location a while because good customer service is hard to find these days!

I was so sick and came as a walk on. Everyone was nice and even with 5 patients ahead of me they were able to see me quickly!

Appointment went great.. Everyone was Professional and Respectful... Very knowledgeable of their Job... Did a Excellent job... I was in and out....

3 hour wait, got back and they were super unhelpful and fairly rude for a simple request. Go literally anywhere but here. Front desk was nice at least but that didn’t make up for it.

Overall 2 stars. Pros: easy scheduling. Cons: wait time even with appointment, provider did not hear my concerns.Scheduling an appointment was easy however the wait time was an hour even with an appointment. Another long wait time in the exam room. Total time in the clinic was over 2 hours.  Front desk staff were cordial - not overly nice but also not rude. Care was sub-par. Provider did not know my allergies although they are listed on the chart. I told them my current issue and I’ve had this issue before and told them what medications/interventions worked for the same issue last time. They did not outright dismiss my knowledge of my situation/knowing my body but kept suggesting a medication that I have never taken before. With my history I told them I am uneasy about taking that class of medication since I have an allergy to some medications in that class. I told them repeatedly what medication works. The prescribed the medication they thought would be best. After taking 3 doses of what they prescribed my condition did not improve. I went a different provider the next day and got the care I needed because they listened to their patient.

My family of 4 has been to the Fayetteville office 6 times in the last month or so.  2 cases of RSV, 3 Flu As, and an ear infection. We are military and acute appointments are hard to come by with our PCMs. Being able to schedule online for same/next day for 5 of the 6 appointments and walk in for the other was a godsend for us.  Everyone; the sweet ladies at the front desk, the caring nursing staff, and friendly, efficient providers have been amazing!  They listened to me as a mom when I asked for RSV and Flu testing based on what was going around our school. They were as patient and concerned with my 3 and 6 year olds as they were with my husband and I when the kid germs finally got us.***sometimes you do have to wait a bit to be seen even if you have an appointment but it is an urgent care.  They are accommodating walk-ins, emergent patients, and scheduled patients the best they can.  You have to adjust your expectations and show grace with the folks working there because, when it is your turn, you will want them to take the time needed to evaluate you without rushing, even if it takes a bit longer than they have slotted for each appointment, just like they did with the patient before you. I usually have a short wait, 10-30 minutes, after my scheduled appointment time.  There have been a few times in the last couple years that it was a longer wait but the great part is that you check in on line and can hang in the car or drive around so the kids don’t go nuts waiting and don’t touch pick up all new germs in the waiting room.  The app helps you track your place in line and they text you when you are getting close to being seen.  I wish I could do that with our pcm because their wait is almost always longer even though we schedule those appointments way in advance.I can’t say enough great things about the men and women at our location and feel very blessed that we have them as an option for acute care when we can’t get in quickly enough to our PCM.  No one wants to wait even a few days to be seen when their kids  have the flu or an ear infection and thanks to Nextcare, we don’t have to!

I had a great experience at NextCare Urgent Care, I went in with a fish bone stuck in my throat. I didnt wait 10 minutes and was rushed to the exam room, X Ray done and seen . I mean the the whole staff took great care of me. Dr Lyon , Asst. Joe , the X-ray Tech and the reception staff were just awesome!! I feel much better. There arent many places to go and people really care about their patients but I found it here.Thank you all again for taking such great care of me ❤️I do love and appreciate you all.

Despite feeling miserable, I had a great experience! Staff were patient, compassionate, and Kind, and my provider -Heather- was supremely professional and caring. Thanks for the help!

They are very thorough and precise with your symptoms. The physicians are very punctual and very attentive to your needs. They demonstrate great communication, accuracy, and a caring demeanor. I would refer anyone to this urgent care.

Extremely inconsiderate staff. Could not do a simple procedure. Not qualified for their jobs. Any other urgent care in the area would do better than this one, and THAT says a lot. Would not recommend.

I had to revise my review after todays visit. First let me say that the staff were nice.But the lobby was could use a good clean. The kids section had potato chips all over the floor and I was there when they opened, so those chips had been there since the day before.They also could not find my chart today. They said I had two different charts, each with my name spelled incorrectly. And they still couldnt find where I had been seen a week ago. So I was diagnosed and had medication ordered all from what I was telling her and not based on the proper visit history.I didnt find the doctor to be very knowledgeable. She didnt even recognize the name of a medication I had been ordered (that worked) in the past for the same illness.Overall, I wouldnt go here for anything more serious than a cold.

Missed a call from the office at about 8:02 pm on Tuesday October 8. I checked the message and realized they were calling about my lab results. Tried calling back immediately, but received the recording that the office was closed (funny indeed!). Began calling the office at 9:15 am the next morning. I did not get through to anyone until 10:05 am!

My last review was a little harsh. I was desperately sick with covid and Pneumonia together. I had covid 3yrs before and almost died in hospital. Needless to say the return of covid Devastated me! I was on edge andThese folks have been great every time except for the weird day. They see Miserable people sick, all day everyday 7 days a week. So I imagine they are stressed as well. They helped me and my family several times and have been great in gettin us well! A thank you

The front desk lady Deb was rude and not willing to help or answer questions when I was confused about some things as well as argumentative other than that the staff was great. I came because of a swollen elbow and although there was no pain the Dr. didnt say how to care for it until my referal appointment. No ice, no anti-inflammatory, no care needed until referral appointment, or any advice. I was told what was wrong and then to pick up my discharge papers from the lobby. I was a walk-in with no scheduled appointment as well.

Shannon did a fabulous job with giving me my injection. I didnt feel a thing nor did I flinch. Thanks againMs. Ray

May 5 2024I among one of the best visits here Ive had. They were running slow so I received a call asking if Id like to come in early since they had very low wait times. When we got there, there were only 2 people ahead of us when normally it would be 15-20 people. The ladies at the front desk were absolutely wonderful, very friendly and made sure we had everything we needed. The vitals nurse was very kind and gentle with my son and made it a fun experience for him. The doctor was very understanding and listened to what I had to say and worked with my son and I to make sure we got what we needed accomplished. Thank you for the wonderful experience today!P.S. My son wanted to make sure everyone knows to expect the vending machines to be high priced.June 20 2024I had a nurse named hope who was absolutely amazing! I came in cause my legs got so swollen the skin was tearing and I was getting fluid blisters. So I had a lot of open wounds on my legs that needed to be cleaned and dressed. She let me work with her to create the least painful process to get them properly cleaned and dressed. She was very sympathetic and comforting threw this very painful experience.I was a walk in and check in was easy and they did not have many people in line so I was able to get in very quickly. The ladies at the front desk for check in and out were both nice and helpful. When I got to the back the doctor was an older lady with short hair(cant remember her name) but she was very nice and listened to what I had to say and also asked a lot of questions to make sure she was able to properly diagnose the problem. Then she made sure I left in a better position then when I came in even though they werent able to do too much. But she asked the nurse (amazing hope) to make sure my wounds were properly cleaned and dressed and then had her wrap them tight in a long 6in ace wrap to help reduce the swelling like compression socks do. They even sent me home with an extra pair so I had a set to use while I am cleaning the first pair.The only other thing I would have liked them to have done it to have done aomething about the pain especially that if my wounds. Some lidocaine cream would have been a God send to numb while I clean.But over alm it was one of the best experiences Ive had there so far.

Very nice staff however a bit slow. Dr took out the time to explain everything that was going on with me. Pleasant place.

The front desk ppl can need sum work but my. Doctor was so nice and she was cool af

Everything went well. Check in was easy and wait was fairly long since so much illnesss around

I had a 4 pm appointment. It was after 5 pm when I got called back. The doctor saw me a total of 3 mins and then I had to wait over 20 minutes to check out. Will never be returning to this clinic.

Super fast service (we were walk-ins). Very nice staff from front desk to nurse to provider. Very professional and helpful. Highly recommend 💪🏽💪🏽.

We are from out of state and were driving through. Everything went smoothly and efficiently. The staff was professional and very caring. Based on our needs, we were given a printed prescription so it’s more convenient for us to get the medication in time. Overall a great experience.

My appointment was very easy to schedule. The staff were very nice and professional.Today my visit was with P.A. Kerry Clancy and he was awesome! He got me in and out and listened to all my concerns. He was very professional and competent. I highly recommend him as a provider! This facility is awesome and with the online app you download, SOLVE, it makes the process quick and smooth!

I absolutely will vouch for this place! This urgent care is very professional, quick and knowledgeable. They listen to all concerns and treat each individual like they would a member of their families it seems to me. Ive done visits for myself and my children as well as my husband. I refer ppl here all the time. Since I came here I never go anywhere else they also have Drs that went and started their own practice if anyone needs pcp help like we did

The wait was short, the service was good and the staff, especially at the desk was friendly and helpful. The doctor was very caring, she took her time and made sure I understood what was going on with me and what I needed to do. This will be my go to when I need a go to. Thank you NextCare Urgent Care for a very nice visit.

People that work there extremely slow and do not care if you are there with a sick child. I work in the medical field and there was no need to wait 2 hours to be seen. On top off that the provider was rude and it only took her 5 minutes to see him.

I have autoimmune disease and I have been having issues with my nail lifting, and cracking. My nails are literally cracked to exposing half of my nail beds and skin around nails cracked. Doctor tells me they dont do lab works when I asked to see if Im maybe having vitamin efficiency or it could be something else? Whats the point of being at er if all youre going to do is to tell me its because of autoimmune disease but wont do any lab work? This will be my first and last visit here.

This location was all friendly and efficient! Saw a provider within a reasonable amount of time and she was thorough. Tested positive for COVID (first time ever!!) and have bronchitis and a sinus infection on top it…fun!🤣 I told her I am traveling with my 74 yo dad who also has cardiac issues. She personally went to the front desk to request they add him as an urgent visit so he could be tested as well. He was positive as well and she was able to prescribe the antiviral for high risk individuals.Well done NextCare!! We appreciate your help!!

I was seen on time and out in 35 minutes. The staff was very nice and thorough. I give it 5 stars

All staff was nice and very helpful. After I was informed about payment options my time there went really quick. I highly recommend and will be coming back for my urgent care needs

Every single person there was pleasant and helpful. I was seen fast, within 20 minutes of walking in. Very happy with my visit and would choose this location again in a heartbeat.

Very helpful with registration, prompt call to the back even though I was a walk-in patient. The nurse completed my vital signs as well took athe correct details of my visit and reported to the practitioner prior to meeting with me and explained she would need to complete an X-ray. The X-ray tech came right away to complete the ordered test and assisted me back to my room to await the test and practitioner feedback. The practitioner came in after testing and stated the radiologist would review the test and she would contact me if there were any issues. I received a call about an hour later that there was a suspected issue detected and that a followup CT scan had been sent to Carolina Imaging as well an Orthopedic consult. Very thorough visit as always.

Unsatisfied service by the Front desk staff. The language is unprofessional and rude. Waiting time for an appointment was more than 3 hours.Nursing staff and practitioner were friendly and warm.

By far the sweetest staff! We had nurse Shannon and Dr Lisa and they were AMAZING with my son and the ladies at the front desk were so sweet! They made my son a lollipop bouquet and it made his whole day!

I had to wait for over 4hours.I was told that they were not taking any more walk ins. But 10 people came in after me and some were seen before me. Was not please at all with the front end service. The Np was very good and knew what she was doing.

Wet easy check it and very professional staff. The wait was not so long. Staff was amazing!

With any urgent care, there is going to be a wait so I made an appointment the day prior knowing I needed to be seen. Due to having an appointment, I was in and out within an hour. They have signs posted letting you know that they do still accept walk ins so wait times vary. I overheard a walk in say they had been waiting about 40 minutes before getting called back which is still a good wait time, in my opinion, for any urgent care. The medic was nice and personable. The physician was sweet and quick to treat. Overall, great experience for my first time at this urgent care.

From the two ladies out front, and Millie in the back, they were all helpful. I’ve spoke to Millie three different times, and she’s always upbeat and positive. The staff was moving at a good clip with patients. Chairs out front looked kinda dirty though. And for the dads - I was able to check in, and run to Lowe’s to grab some stuff I needed before running back well in time to be called back 🤙

Tammy was great doing the intake and engaging. The doctor was horrible. She couldn’t draw my blood without it she was unable to provide any assistance or relief for my pain. It was a waste of 3 hours for her to tell me I should go to the emergency room. Would not recommend this place.The location was dirty and they had paper on the floor to deal with rain water.

My visit to Nextcare was Excellent!! Janice, Mr. Clancy, Latonya, and Corbin all did a great job!!! My wait was very short. I like how Janice took my blood pressure with a regular blood pressure cuff. It gives a better reading.

Great experience on Christmas Eve. Staff presented good service, attitude, and promptness. After service, waiting for discharge paperwork was the worst!

Took my mom for an issue she was having. Great service all around. However, Nurse Quita and Physician James Bevans were awesome. Great bedside manner shown by both, and i am very appreciative for how they treated my mom.

Dr Gross was amazing and the front  administration staff was on it ! I walked in at 9:26 with severe abdominal pain … had an X-ray and shot for pain before leaving the office at 10:45. I also received a scheduled referral for an ultrasound within the hour .Thank you Nextcare for going above and beyond while continuing to be efficient and quick

As long as you book your appointment before hand I think the process was pretty fast. Definitely faster than going to a hospital.

Workers were nice and pleasant. It was not a long wait although 13 people were ahead of me and oh yeah, I love how you can track the number of people ahead of you.

I’ve been dealing with the healthcare system for months now trying to get testing done for a mysterious lump. Nowhere would test me without a doctors order, even though it was necessary.I’m a twenty year old just starting out with little money, no primary care physician or real idea of how the healthcare system works, and definitely don’t have insurance yet.I called every place in town to no avail, I never thought urgent care could help with that. I was so happy walking out with my referral I felt like I could do a cartwheel!Just putting this out there for anyone else who might not know this is an option! Plus everyone there was super helpful and friendly!

What’s the point of making an appointment if you are still going to have to wait 2 hrs? Booked appointments should come before walk-ins. This will be my last visit here. Ridiculous.

First time ever needing urgent care and it’s Saturday. NextCare, by Old Navy, was open and I walked in. The staff was friendly and helpful. The facility was clean. I was seen in a timely manner, especially considering I was a walk-in. Thankfully they have on site abilities to run lab work and take x-rays. The nurse/techs know their stuff and the PA I saw listened, took my health issue seriously and ordered the tests that gave a clear diagnosis.I highly recommend this urgent care office! A great experience in a time of need.

I was having an allergic reaction to Ibuprofen and was seen immediately. I was administrated a steroid shot and was good. Thank you for lowering my anxiety.

We came in tonight because my husband needed stitches and everyone was so great. They also got him back and stitched up so quickly. The ladies at the front desk (I think their names are Tonya and Millie) were so fun. No one ever wants to end up at an urgent care, but everyone we came into contact with here made it as pleasant as possible!

Very professional staff. Short wait time and I was a walk in. Issue was sorted out and remedied very quickly.

Walked in with my childs sore elbow. Did the QR code check in. Got moved into a room very quickly made 10 min at the most. A bit longer to get to the xray machine on two separate times. Staff took very good care of us and found the problem sent us on our way. Very happy with the service.

Excellent service and attention from all employees starting from the reception room to all their nurses and doctors, very cordial and humanitarian 🤲 The world needs many people like them who are sensitive to their patients and try to solve their problems, thank you with all my heart ♥️

The wait was as expected as a walk -in; they let me move my appt a day earlier. The Dr, nurses, and front desk staff were AMAZING!

Unsure of who took care of me by name but all were pleasant. Service was much faster than expected.

Ive been here because of my job several times and just today cause my children needed physicals for school. Today an appointment had been made specifically for that at this location and it wasnt till they arrived the told us they dont do them there so they wasted our time and money. This place sucks Ive never had a good experience here. Drs beside manner sucks as well. Take my advice and take your chances elsewhere.

I was impressed with the friendliness, knowledge and efficiency of the staff. I checked in at 5:57pm on a Friday evening and with 21 people ahead of me I just knew I was in for a long night. I was called back within about two hours. They quickly did what I needed done and I was heading out. That hour of night, I am sure they were all ready to go home after a long day, some of them having to turn right back around and do it the next day, and they all still had a smile and a friendly attitude :-)

My daughter has a severe earache.  I took her in the day before yesterday and they said it was a simple case of swimmers ear.  No oral antibiotics, just drops… we are on day 3 of the drops… no relief yet.   She is getting on a plane in less than a week for a school trip and cannot fly with an ear infection.   Not satisfied at all… I asked the doc for oral antibiotics but she declined

They have delayed my ability to get proper care from a specialist, because they did not send my referral. Now I have to try and get in contact with someone about my referral, however I cannot reach anyone in their office because no one picks up the phone.

Still great experience here. Been coming here for last 5 yrs for D.O.T. Physical & as always no problem, sometimes can get busy but be patient they’re working as fast and hard as possible.👍🏿👍🏿🫡

Received some pretty scary health results.The Dr was so kind. Offered me a hug & warm words of encouragement. All the staff were very respectful.Im very grateful for their service.

It was very quick. The Dr. made me feel very comfortable and help me get the medicine that I need it. I highly recommend this place and the people here are just so nice and child friendly.!

Great service once recieved, Docs and Nurses or aswome in that chaotic invornmemt ..gotta stay positve expect at least wait an hourtt

If it were possible I would rate this urgent care a negative five stars due to RUDENESS!!! Before I could even begin to sign my husband in a mean nurse interrupt the conversation I was having with the receptionist to tell me how understaffed they are. When I asked her if she thought the wait would be closer to a couple of hours or all day, she coped an attitude and said I would have better chance of being seen at the ER. At the time it was 8:30 in the morning and there were only 3 people in the waiting room.

The ease of scheduling online was great. Check-in was also a great. The ladies working up front were very welcoming. The wait was really long even though there was an appointment made in advance and we were checked in before the recommended time of arrival. I’m a very patient person but what is the point of the ability to book an appointment and then afterwards recommend you get 15 mins beforehand if the facility is going to place you in the walk-in queue anyway. I really do appreciate the care after the long wait though. I do recommend this provider if you don’t mind a wait.

The process was quick. I didnt have to wait hours to be seen. Very pleasant staff and Dr was nice. We definitely go back if I need too.